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Update Apple ID Settings

Gero Kotzur over 6 years ago

Hi,

we have a problem after deploying a policy.

The "Settings" icon shows a red "1" and if you tap on settings there is a

hint "Update apple id settings". After tap on the message there is another

message and you can tap on "continue".

Then you have to enter your IPhone-Code.

After this noting happens and you can start over.

Without the policy the problem does not occur.

But we don't know which setting in the profile can cause this.

There some restrictions in the profile like a app whitelist etc.

Some Screenshots (unfortunately in german):

Best regards,

Gero

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0 Haridoss Sreenivasan over 6 years ago

Hi Gero,

If possible, Please do translate the message in the Second screenshot.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
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0 Gero Kotzur over 6 years ago in reply to Haridoss Sreenivasan

Hi,

message in english:

-------

Update Apple ID Settings
Some account services require you to sign in again.

------

Thank you!

Gero
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0 Haridoss Sreenivasan over 6 years ago in reply to Gero Kotzur

Hi Gero,

Please reinstall the application and re-deploy the policy. Also, ensure that you have the latest version of Sophos Application.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
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0 Gero Kotzur over 6 years ago in reply to Haridoss Sreenivasan

Hi,

unfortunately no success...

Sophos MDM server has Version 8.1.3 and

the iOS App shows 8.0.1.132

And i have a second iphone with similar sympthom.

There is no iCloud login possible. Everything seems ok but after

entering the device code nothing happens. Login credentials are

not saved and i can start over.
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0 Gero Kotzur over 6 years ago in reply to Haridoss Sreenivasan

Hi,

unfortunately no success...

Sophos MDM server has Version 8.1.3 and

the iOS App shows 8.0.1.132

And i have a second iphone with similar sympthom.

There is no iCloud login possible. Everything seems ok but after

entering the device code nothing happens. Login credentials are

not saved and i can start over.
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0 Haridoss Sreenivasan over 6 years ago in reply to Gero Kotzur

Hi Gero,

I suggest you create a Support Ticket and submit the logs from the devices so that the engineer will be able to look into this issue and get it fixed. Please refer to articles How to get log files from Sophos apps installed on Android or iOS mobile devices.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Gero Kotzur over 6 years ago in reply to Haridoss Sreenivasan

Hi,

OK. I've created a ticket.

Thank you.

Gero
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0 Haridoss Sreenivasan over 6 years ago in reply to Gero Kotzur

Hi Gero,

Great, Feel free to reach out in the future.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Gero Kotzur over 6 years ago in reply to Haridoss Sreenivasan

Hi Haridoss,

unfortunately no response from sophos on our ticket...

After further investigation we noticed that the problem

only occures if we activate the app whitelisting.

But we've allowed all apple system apps we found.

This is the list we used:

https://github.com/joeblau/apple-bundle-identifiers

Can you help? Or can you tell me why there is no response on the ticket?

Thank you!

Gero
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0 Haridoss Sreenivasan over 6 years ago in reply to Gero Kotzur

Hi Gero,

Am really sorry that you haven't heard from the Engineer on the ticket. Please do share the support ticket number and I will look into the case.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Gero Kotzur over 6 years ago in reply to Haridoss Sreenivasan

Hi,

i'm back from vacation.

Still no response to our ticket....

Case ID 8127710

Thank you.
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0 Haridoss Sreenivasan over 6 years ago in reply to Gero Kotzur

Hi Gero,

Thank you for the Support Ticket number. I will look into this.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Gowtham Mani over 6 years ago in reply to Gero Kotzur

Gero Kotzur said:

Case ID 8127710

Hi Gero Kotzur,

Could you please share your license details via DM as I do not see any license associated with the reported case.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
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0 Gero Kotzur over 6 years ago in reply to Gowtham Mani

Hi Mani,

DM sent.

Gero
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