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Product Documentation

Product Documentation

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Product Documentation requires membership for participation - click to join
  • Top Contributors 2021 - Community Technical Writers

    Top Community Technical Writers 2021

    • Rank
      Name
      Points
    • 4
      Sophos User5374 Sophos User5374
      11
    • 4
      David Sain David Sain
      11
    • 4
      Jiri Hadamek Jiri Hadamek
      11
    • 4
      Igino Leporati Igino Leporati
      11
    • 4
      Tim007 Tim007
      11
    • Updated: 11 Feb 2022 7:08 AM
    • More
    • Cancel
    <
  • Top Community Technical Writers All Time

     Top Community Technical Writers All Time

    • Rank
      Name
      Points
    • 10
      James Baker James Baker
      13
    • Updated: 30 Jan 2023 2:45 AM
    • More
    • Cancel
    <
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Welcome to the Product Documentation Community group!
Earn Community points and awards by providing feedback and suggestions for our online help, startup guides, knowledge base, and videos.

If your feedback is about online help, please include the URL or title of the relevant page in the description.

For any product-related questions or issues, please navigate to the correct group here.

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We’ll respond to your feedback and update our documentation as soon as we can.

Submit Feedback here

Latest Blog Posts
  • Documentation changes for the week of May 16th

    Documentation changes for the week of May 16th

    R@DocSupport
    R@DocSupport
    This blog post will list the main changes in our product…
    • 23 May 2022
  • Documentation changes for the weeks of May 2nd and May 9th

    Documentation changes for the weeks of May 2nd and May 9th

    R@DocSupport
    R@DocSupport
    This blog post will list the main changes in our product…
    • 16 May 2022
  • Documentation changes for the week of April 25th

    Documentation changes for the week of April 25th

    R@DocSupport
    R@DocSupport
    This blog post will list the main changes in our product…
    • 2 May 2022
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Latest Community Feedback on Product Documentation
  • Bypass Exchange Online Protection in Microsoft 365

    Arash Zangeneh2
    Arash Zangeneh2
    • Feedback
    • Under Review on 11 Jan 2023
    • Sophos Email
    • 2 Comments
    Hi Regarding: https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts...
    • 11 Jan 2023 2:07 PM
  • Sophos Material Books

    Diogo Vida
    Diogo Vida
    • Feedback
    • Under Review on 22 Dec 2022
    • Sophos (XG) Firewall
    • 0 Comments
    I wonder why Sophos doesn't make books or materials for certifications such...
    • 22 Dec 2022 6:17 PM
  • Add information on how to deploy

    Jayson Rogen
    Jayson Rogen
    • Feedback
    • Under Review on 15 Dec 2022
    • Sophos Email
    • 1 Comment
    Currently, there is information on how to download the Mac info and Windows...
    • 15 Dec 2022 4:01 PM
  • SFOS: Add notice to documentation, that Active Directory Group Nesting is unsupported

    LHerzog
    LHerzog
    • Feedback
    • Under Review on 25 Nov 2022
    • Sophos (XG) Firewall
    • 2 Comments
    Please add to the documentation (all SFOS Versions) that nested / staggered...
    • 25 Nov 2022 12:37 PM
  • Reset to factory settings - change Text for Option 4

    LHerzog
    LHerzog
    • Feedback
    • Under Review on 16 Nov 2022
    • Sophos (XG) Firewall
    • 1 Comment
    https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp...
    • 16 Nov 2022 2:38 PM
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Latest Community Discussions on Product Documentation
  • Not Answered

    Sophos Device Control Service Missing 0 Locked

    5608 views
    2 replies
    Latest over 3 years ago
    by Jordon Newberry
  • Not Answered

    A better KB for Sophos Central DLP and Office 2016, 2019 & 365 0 Locked

    4803 views
    2 replies
    Latest over 3 years ago
    by Badrobot
  • Not Answered

    Sophos Enterprise Installation 0 Locked

    2244 views
    1 reply
    Latest over 3 years ago
    by Big_Buck
  • Not Answered

    Whitelisting for PCI ASV Scan 0 Locked

    3204 views
    2 replies
    Latest over 3 years ago
    by Badrobot
  • Answered

    SFOS 17.5.5 MR-5 - MTA +1 Locked

    3362 views
    1 reply
    Latest over 3 years ago
    by ximian
  • Not Answered

    site appears to connect refused 0 Locked

    2441 views
    1 reply
    Latest over 3 years ago
    by FloSupport
  • Answered

    Veeam backups failing after implementing Sophos Central Server Lockdown. +1 Locked

    8302 views
    5 replies
    Latest over 3 years ago
    by FloSupport
  • Answered

    Sophos Home engine and Sophos Central Endpoint engine +1 Locked

    4045 views
    5 replies
    Latest over 3 years ago
    by QC
  • Suggested Answer

    Captive wifi still not resolved 0 Locked

    2419 views
    1 reply
    Latest over 3 years ago
    by FloSupport
  • Answered

    Lateral Protection +1 Locked

    3152 views
    2 replies
    Latest over 3 years ago
    by FloSupport
  • Answered

    Additional chapter suggestion for Sophos XG Firewall: WAF troubleshooting KB 124574 - 502 page - server with invalid response +1 Locked

    4123 views
    2 replies
    Latest over 4 years ago
    by FloSupport
  • Answered

    Nueva linea SG/XG Hardware: Cuales son los Puertos ByPass o Failopen incluidos +1 Locked

    5357 views
    5 replies
    Latest over 4 years ago
    by FloSupport
  • Answered

    Synchronized User ID authentication +2 Locked

    4133 views
    2 replies
    Latest over 4 years ago
    by alessandro scuderi
  • Not Answered

    Sophos URLs for the components of Sophos Endpoint Security and Control 0 Locked

    5109 views
    1 reply
    Latest over 4 years ago
    by FloSupport
  • Answered

    Regarding KB 131959 for MacOS Permissions errors, The prescribed script is erroneous as written by Sophos and corrective action steps for incorrect permissions do not work as they are written to operate on the recovery console instead of on the boot volume +1 Locked

    12981 views
    2 replies
    Latest over 4 years ago
    by FloSupport
<>
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