awstrack.me

Hello SimonGoode ,

Thanks for reaching out to Sophos Community.

Could you please try this guide for Phish Threat Direct Email Delivery and see if it helps your issue:  New Techvids Release - Sophos Phish Threat: Direct Email Delivery 

Thank you for your time and patience and thank you for choosing Sophos.

Regards,

Hi Raphael, 

If you read my initial post, I did say I had attempted to follow the guidelines without success, so pointing me back to the guidelines may not be the answer for me here. 

We will be unlikely renewing our Phish Threat License when it expires. This isn't the first struggle we have had with it 

Hello there,

If you are still experiencing issues after following the configuration guides, please open a ticket with support so they can assist you. Ideally, you would reach out to your Sales Engineer when setting up a new service, but in this case, I believe something is missing in your configuration, so they should be able to assist.

Once you have the Case ID, please share it with us so we can monitor the progress. 

Regards,

Hello there,

If you are still experiencing issues after following the configuration guides, please open a ticket with support so they can assist you. Ideally, you would reach out to your Sales Engineer when setting up a new service, but in this case, I believe something is missing in your configuration, so they should be able to assist.

Once you have the Case ID, please share it with us so we can monitor the progress. 

Regards,