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awstrack.me

Hi - trying to run a campaign but keep getting this error message. I've attempted to follow any guidelines around this but still can't get past this error, Equally the emails are hitting the quarantine list, which is effectively marking the email as delivered.

Anyone know how to get around the below ?

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0 Raphael Alganes 3 months ago

Hello SimonGoode ,

Thanks for reaching out to Sophos Community.

Could you please try this guide for Phish Threat Direct Email Delivery and see if it helps your issue: New Techvids Release - Sophos Phish Threat: Direct Email Delivery

Thank you for your time and patience and thank you for choosing Sophos.

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 SimonGoode 3 months ago in reply to Raphael Alganes

Hi Raphael,

If you read my initial post, I did say I had attempted to follow the guidelines without success, so pointing me back to the guidelines may not be the answer for me here.

We will be unlikely renewing our Phish Threat License when it expires. This isn't the first struggle we have had with it
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0 emmosophos 3 months ago in reply to SimonGoode

Hello there,

If you are still experiencing issues after following the configuration guides, please open a ticket with support so they can assist you. Ideally, you would reach out to your Sales Engineer when setting up a new service, but in this case, I believe something is missing in your configuration, so they should be able to assist.

Once you have the Case ID, please share it with us so we can monitor the progress.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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