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Anti-Virus Does Not Remember Authorised Software

DarthGazak

Hello,

I have Sophos Anti-Virus 7.6.19 installed on my Windows 7 32 bit machine. When performing an initial scan, Sophos identified two security threats; both were programs that I trust and use regularly, so I authorised them in the Sophos interface. The programs are PunkBuster (Anti-cheat software used with online gaming) and ShellExView.

Every time I load Bad Company 2, a game which uses PunkBuster, Sophos declares that it has found and quarantined a threat, despite my attempts to authorise it. This makes my game run incredibly slowly until I open the Sophos interface and authorise it again, and the problem is gone until i close the game and create a new instance. Neither Sophos nor ShellExView are in the list of authorised programs, so for some reason Sophos does not remember that I have allowed them.

Does anyone have any idea how to solve this issue?

Thanks in advance, Darth Gazak

:2980


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  • 0

    Hi,

    It is important to note that when authorizing applications such as PunkBuster that any updates coming down to it may see the file change it's checksum and therefore need to be added to the authorized list again, in such a scenario you would see multiple instances of the application come up and it may seem like Sophos is not remembering it's authorization.

    Regards,

    Mark A.

    :3025
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  • 0

    Hi,

    It is important to note that when authorizing applications such as PunkBuster that any updates coming down to it may see the file change it's checksum and therefore need to be added to the authorized list again, in such a scenario you would see multiple instances of the application come up and it may seem like Sophos is not remembering it's authorization.

    Regards,

    Mark A.

    :3025
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