Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 7 replies
  • Subscribers 1 subscriber
  • Views 5619 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Anti-Virus Does Not Remember Authorised Software

DarthGazak

Hello,

I have Sophos Anti-Virus 7.6.19 installed on my Windows 7 32 bit machine. When performing an initial scan, Sophos identified two security threats; both were programs that I trust and use regularly, so I authorised them in the Sophos interface. The programs are PunkBuster (Anti-cheat software used with online gaming) and ShellExView.

Every time I load Bad Company 2, a game which uses PunkBuster, Sophos declares that it has found and quarantined a threat, despite my attempts to authorise it. This makes my game run incredibly slowly until I open the Sophos interface and authorise it again, and the problem is gone until i close the game and create a new instance. Neither Sophos nor ShellExView are in the list of authorised programs, so for some reason Sophos does not remember that I have allowed them.

Does anyone have any idea how to solve this issue?

Thanks in advance, Darth Gazak

:2980


This thread was automatically locked due to age.
Parents
  • 0

    The best way to know is to see if there is an installed component called Sophos Remote Managment System in the add/remove programs list. If there is then contact your university IT support and request that the program is added to the authorization list.

    If it is not managed then check to see if the application is being classed as a PUA and if it is authorize it as a PUA as well as a suspicious behavior application. Can you identify if it is being classed as a PUA, suspicious File, suspicious behavior or buffer overflow? If you are unsure you could always add for all four types!

    :2997
Reply
  • 0

    The best way to know is to see if there is an installed component called Sophos Remote Managment System in the add/remove programs list. If there is then contact your university IT support and request that the program is added to the authorization list.

    If it is not managed then check to see if the application is being classed as a PUA and if it is authorize it as a PUA as well as a suspicious behavior application. Can you identify if it is being classed as a PUA, suspicious File, suspicious behavior or buffer overflow? If you are unsure you could always add for all four types!

    :2997
Children
No Data
Unfiltered HTML