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Sophos

Traff

Remote Management System

When I log off my Windows XP SP3 laptop I get an error message WINDOWS DDE ERROR  (imonitor,almon.exe,ctfmon.exe error sometimes ) .

I installed sophos 9.7 as standalone  and I uninstalled adobe acrobat, flash and most of the programs. I ran spybot and other antivirus and spyware solutions,rootkit utilities and they are not finding anything

When I installed sophos on the network I have the same problem. If I delete on the registry the HLM\ software, sophos and I reinstall sophos from the network the message disappeared but, the sophos agent service disappears. I unistalled and installed sophos and I get the message back.

If I terminate the almon.exe process on the taskbar manually and log off the error messages disappears. I do not know if it is a virus or a problem with sophos or the regestry. The same is happening in 5 other laptop.

Please help.

Remote Management System

:13101


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  • 0

    Hello Traff,

    other than the message appearing when you log off - do you have any problems or does the logoff proceed? I know a laptop where a similar message appears but the user says it is not even annoying as it when pops up it sometimes closes by itself without user intervention and otherwise it gives the option to end the task (IIRC) after which the logoff finishes. Don't know if Sophos or some manufacturer pre-installed "additional value" application is the culprit. It is said that this hotfix sometimes helps.

    Christian 

    :13129
Reply
  • 0

    Hello Traff,

    other than the message appearing when you log off - do you have any problems or does the logoff proceed? I know a laptop where a similar message appears but the user says it is not even annoying as it when pops up it sometimes closes by itself without user intervention and otherwise it gives the option to end the task (IIRC) after which the logoff finishes. Don't know if Sophos or some manufacturer pre-installed "additional value" application is the culprit. It is said that this hotfix sometimes helps.

    Christian 

    :13129
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