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Sophos

Traff

Remote Management System

When I log off my Windows XP SP3 laptop I get an error message WINDOWS DDE ERROR  (imonitor,almon.exe,ctfmon.exe error sometimes ) .

I installed sophos 9.7 as standalone  and I uninstalled adobe acrobat, flash and most of the programs. I ran spybot and other antivirus and spyware solutions,rootkit utilities and they are not finding anything

When I installed sophos on the network I have the same problem. If I delete on the registry the HLM\ software, sophos and I reinstall sophos from the network the message disappeared but, the sophos agent service disappears. I unistalled and installed sophos and I get the message back.

If I terminate the almon.exe process on the taskbar manually and log off the error messages disappears. I do not know if it is a virus or a problem with sophos or the regestry. The same is happening in 5 other laptop.

Please help.

Remote Management System

:13101


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  • 0

    Sorry about the hotfix, never attempted to apply it.

    I uninstalled every single application

    Are the laptops all of the same type and with a preinstalled OS? That's not to exonerate Sophos but as I said I've only seen it on one computer and I'm just curious.

    I suggest you call Support as the knowledgebase also seems to be unaware of this issue.

    Christian

    :13157
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  • 0

    Sorry about the hotfix, never attempted to apply it.

    I uninstalled every single application

    Are the laptops all of the same type and with a preinstalled OS? That's not to exonerate Sophos but as I said I've only seen it on one computer and I'm just curious.

    I suggest you call Support as the knowledgebase also seems to be unaware of this issue.

    Christian

    :13157
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