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Unmanaged computers into console

Emerson

Hello everybody,

I´ve used Sophos for some months and I installed manualy in all client machines, but some machines appear in console like unmanaged, but the Sophos already was installed in these machines.

Someone knows if´s possible to follow some procedure to fix it or is really necessary to reinstall client instalation in these machines?

Thank´s for all

Emerson Candido

:4282


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    Hello Emerson,

    The most common cause of unmanaged machines is that the ports needed by the managment system are blocked. Please add port exceptions 8192, 8193, 8194 to any firewalls on the client and server. This can be checked by a telnet test on this port.

    On the server;

    telnet <ipaddressofclient> 8192

    On the client

    telnet <ipaddressofserver> 8192

    If you get an IOR return both ways then check that the RMS is installed correctly on the client.

    If you get an IOR return then there is a block on the port both ways and the firewall exception will be needed to be added on both firewalls

    If you get an IOR one way only then the firewall exceptions need to be added on the machine you were trying to connect to but failed.

    :4293
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  • 0

    Hello Emerson,

    The most common cause of unmanaged machines is that the ports needed by the managment system are blocked. Please add port exceptions 8192, 8193, 8194 to any firewalls on the client and server. This can be checked by a telnet test on this port.

    On the server;

    telnet <ipaddressofclient> 8192

    On the client

    telnet <ipaddressofserver> 8192

    If you get an IOR return both ways then check that the RMS is installed correctly on the client.

    If you get an IOR return then there is a block on the port both ways and the firewall exception will be needed to be added on both firewalls

    If you get an IOR one way only then the firewall exceptions need to be added on the machine you were trying to connect to but failed.

    :4293
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