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Unmanaged computers into console

Emerson

Hello everybody,

I´ve used Sophos for some months and I installed manualy in all client machines, but some machines appear in console like unmanaged, but the Sophos already was installed in these machines.

Someone knows if´s possible to follow some procedure to fix it or is really necessary to reinstall client instalation in these machines?

Thank´s for all

Emerson Candido

:4282


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    Hi,

    I guess that you installed from the CID-network share \\servername\SophosUpdate\cids\s000\savscfxp\setup.exe or from a copy, i.e. a copy on a USB-stick.

    In some cases it might happen that a manual install won't install "Sophos Remote Management Management System". You can check this easily in the list of installed software. In these cases, the easiest solution is to doubleclick the File "Sophos remote management system.msi" in the cache-folder. For XP, this is C:\Program Files\Sophos\AutoUpdate\Cache\rms

    Best regards,

    Detlev

    :4285
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  • 0

    Hi,

    I guess that you installed from the CID-network share \\servername\SophosUpdate\cids\s000\savscfxp\setup.exe or from a copy, i.e. a copy on a USB-stick.

    In some cases it might happen that a manual install won't install "Sophos Remote Management Management System". You can check this easily in the list of installed software. In these cases, the easiest solution is to doubleclick the File "Sophos remote management system.msi" in the cache-folder. For XP, this is C:\Program Files\Sophos\AutoUpdate\Cache\rms

    Best regards,

    Detlev

    :4285
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