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Sophos Network Extension Crashing on MacOS

Sophos User6833

We've been using Sophos with our macos fleet and have lately realized the network extension seems to be crashing a lot on macos monterey devices , and it'll bring the whole network stack with it. 

Anyone else observing similar behaviour? Any recommendations anyone has for circumventing the issues? I'm having a hard time even finding any logs for the network extension itself, but have just noticed a common theme of the users having this issue also indicating the extension is marked as not running when looking at the sophos controls on their machine.



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  • 0

    Same problem here .... after updating computers from macOS 12.5.1 to 12.6 we have some computers with no problems and some with the message/status: "Not started: Sophos Network Extension".

    Rebooting does not help and I do not see anywhere an option to reactivate the 'allow' for this extension.

  • 0 in reply to Jozef Dresselaers

    Are any additional options available when opening the "Endpoint Self Help" tool via the Finder? I suggest checking the "Prerequisites" tab. 

    Let me know what you see when running the following command.

    Qoosh said:
    - systemextensionsctl list 

    In the security and privacy window, the option to allow this should appear as shown below.

    Kushal Lakhan
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  • 0 in reply to Qoosh

    Hello

    Sorry this might be a double post

    output of the command

    ➜  ~ sudo systemextensionsctl list 

    Password:

    2 extension(s)

    --- com.apple.system_extension.network_extension

    enabled active teamID bundleID (version) name [state]

    * * 2H5GFH3774 com.sophos.endpoint.networkextension (10.4.0/7) networkextension [activated enabled]

    --- com.apple.system_extension.endpoint_security

    enabled active teamID bundleID (version) name [state]

    * * 2H5GFH3774 com.sophos.endpoint.scanextension (10.4.0/7) com.sophos.endpoint.scanextension [activated enabled]

    There isn't an additional request for the extension in System Preferences

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  • 0 in reply to Qoosh

    Hello

    Sorry this might be a double post

    output of the command

    ➜  ~ sudo systemextensionsctl list 

    Password:

    2 extension(s)

    --- com.apple.system_extension.network_extension

    enabled active teamID bundleID (version) name [state]

    * * 2H5GFH3774 com.sophos.endpoint.networkextension (10.4.0/7) networkextension [activated enabled]

    --- com.apple.system_extension.endpoint_security

    enabled active teamID bundleID (version) name [state]

    * * 2H5GFH3774 com.sophos.endpoint.scanextension (10.4.0/7) com.sophos.endpoint.scanextension [activated enabled]

    There isn't an additional request for the extension in System Preferences

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