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Sophos Network Extension Crashing on MacOS

Sophos User6833

We've been using Sophos with our macos fleet and have lately realized the network extension seems to be crashing a lot on macos monterey devices , and it'll bring the whole network stack with it. 

Anyone else observing similar behaviour? Any recommendations anyone has for circumventing the issues? I'm having a hard time even finding any logs for the network extension itself, but have just noticed a common theme of the users having this issue also indicating the extension is marked as not running when looking at the sophos controls on their machine.



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  • 0 in reply to Qoosh

    Hello

    Sorry this might be a double post

    output of the command

    ➜  ~ sudo systemextensionsctl list 

    Password:

    2 extension(s)

    --- com.apple.system_extension.network_extension

    enabled active teamID bundleID (version) name [state]

    * * 2H5GFH3774 com.sophos.endpoint.networkextension (10.4.0/7) networkextension [activated enabled]

    --- com.apple.system_extension.endpoint_security

    enabled active teamID bundleID (version) name [state]

    * * 2H5GFH3774 com.sophos.endpoint.scanextension (10.4.0/7) com.sophos.endpoint.scanextension [activated enabled]

    There isn't an additional request for the extension in System Preferences

  • 0 in reply to Sophos User6833

    Hi ,

    Thanks for the update. In that Security and Privacy window, please click the lock icon in the bottom left, and enter your Administrator password to unlock the settings.

    Once unlocked, see if you'll have the "Allow" option. If you don’t, then click the Advanced button. In some cases, the Allow may show up in this Window.

    Let me know how it goes.

    Gladys Reyes
    Global Community Support Engineer
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
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