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Sophos Central - "Invalid command line parameters" showing on precheck upon installing SophosSetup.exe

Rochelle Lubao

Hi everyone! do you have any suggestions on how to resolve this precheck error?

we already tried to reinstall it and use sophosZap for clean uninstallation .

we used SophosInstall.exe installer instead os SophosSetup.exe but it is still not working

we tried to  install it using cli and declare the --customertoken to ensure that the --customertoken is the same as the one in the partner portal but it still showing that error. 

invalid command line parameter



This thread was automatically locked due to age.
  • 0

    Does the install log give any more detail:

    Either in %temp% 

    or

    possibly under: \programdata\Sophos\CloudInstaller\Logs\ depending on the installer.

  • 0

    Hi Rochelle,

    Are you copying the same example command line from the csv file on Partner Portal?  Try swapping single quotation marks for double or vise versa for the --customertoken switch.  You might simply need to replace the quotation marks if the copy changed them to a symbol that looks like quotation marks.  Does this issue happen with other customers?

  • 0 in reply to Sophos User930

    here is the latest log file

    Started C:\Users\ADMINI~1.EEG\AppData\Local\Temp\sfl-2e55d210\Setup.exe
    2020-12-11T06:49:06.0457613Z INFO : IsWow64Process2 not available on older platforms
    2020-12-11T06:49:06.0457613Z INFO : Stage 1 command-line options:
    2020-12-11T06:49:06.0457613Z INFO : ---
    2020-12-11T06:49:06.0457613Z INFO : Quiet mode on: 0
    2020-12-11T06:49:06.0457613Z INFO : Automatic Proxy detection disabled: 0
    2020-12-11T06:49:06.0457613Z INFO : No feedback mode on: 0
    2020-12-11T06:49:06.0457613Z INFO : Dump feedback enabled: 0
    2020-12-11T06:49:06.0457613Z INFO : Bypass competitor removal: 0
    2020-12-11T06:49:06.0457613Z INFO : Using CRT catalog file path: --
    2020-12-11T06:49:06.0457613Z INFO : Only register endpoint with Central: 0
    2020-12-11T06:49:06.0457613Z INFO : Log messages between endpoint and Central: 0
    2020-12-11T06:49:06.0457613Z INFO : Log command-line passed to executables: 0
    2020-12-11T06:49:06.0613613Z INFO : Using custom server that hosts the installer stage2 filename: api-cloudstation-us-east-2.prod.hydra.sophos.com
    2020-12-11T06:49:06.0613613Z INFO : Using cloud group: --
    2020-12-11T06:49:06.0613613Z INFO : Overriding computer name: --
    2020-12-11T06:49:06.0613613Z INFO : Overriding computer description: --
    2020-12-11T06:49:06.0613613Z INFO : Overriding domain name: --
    2020-12-11T06:49:06.0613613Z INFO : Language will be set to: --
    2020-12-11T06:49:06.0613613Z INFO : Using message relays: --
    2020-12-11T06:49:06.0613613Z INFO : Proxy address: --
    2020-12-11T06:49:06.0613613Z INFO : Proxy user name: --
    2020-12-11T06:49:06.0613613Z INFO : Using custom customer token: e8176858-4009-41e9-9a55-53573f900069
    2020-12-11T06:49:06.0613613Z INFO : Using specified products: antivirus
    2020-12-11T06:49:06.0613613Z INFO : Using certificates from the program data folder: 0
    2020-12-11T06:49:06.0613613Z INFO : Using custom customer ID: --
    2020-12-11T06:49:06.0613613Z INFO : Using specified user ID: --
    2020-12-11T06:49:06.0613613Z INFO : Using local install source: --
    2020-12-11T06:49:06.0613613Z INFO : Using experimental SRV: --
    2020-12-11T06:49:06.0613613Z INFO : Invoked as part of SEC migration: 0
    2020-12-11T06:49:06.0613613Z INFO : Using experimental ARM64: 0
    2020-12-11T06:49:06.0613613Z INFO : Using experimental SDDS3: 0
    2020-12-11T06:49:06.0613613Z INFO : ---
    2020-12-11T06:49:06.0613613Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/e8176858-4009-41e9-9a55-53573f900069
    2020-12-11T06:49:06.0613613Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2020-12-11T06:49:06.0613613Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2020-12-11T06:49:06.0613613Z INFO : Set security protocol: 00000800
    2020-12-11T06:49:06.0613613Z INFO : Opening connection to api-cloudstation-us-east-2.prod.hydra.sophos.com
    2020-12-11T06:49:06.0769613Z INFO : Request content size: 31
    2020-12-11T06:49:06.9213629Z INFO : Sending request
    2020-12-11T06:49:06.9213629Z INFO : Request sent
    2020-12-11T06:49:07.1573635Z INFO : Sending request
    2020-12-11T06:49:07.1573635Z INFO : Request sent
    2020-12-11T06:49:07.1573635Z INFO : Response status code: 200
    2020-12-11T06:49:07.1573635Z INFO : Response data size: 175
    2020-12-11T06:49:07.1573635Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2020-12-11T06:49:07.1573635Z INFO : Parsing message received for Stage 2 filename: '{"mcs_server":"mcs-cloudstation-us-east-2.prod.hydra.sophos.com","stage2_filename":"stage2-1.10.305.0-f6402baa215a4de585ec6b7c5d5efd87f8c091137ed80c75c7ac1bd926376dc0.tar.gz"}'
    2020-12-11T06:49:07.1573635Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.10.305.0-f6402baa215a4de585ec6b7c5d5efd87f8c091137ed80c75c7ac1bd926376dc0.tar.gz
    2020-12-11T06:49:07.1729635Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2020-12-11T06:49:07.1729635Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2020-12-11T06:49:07.1729635Z INFO : Set security protocol: 00000800
    2020-12-11T06:49:07.1729635Z INFO : Opening connection to downloads.sophos.com
    2020-12-11T06:49:07.1729635Z INFO : Request content size: 0
    2020-12-11T06:49:07.4381640Z INFO : Sending request
    2020-12-11T06:49:07.4381640Z INFO : Request sent
    2020-12-11T06:49:08.0777651Z INFO : Response status code: 200
    2020-12-11T06:49:08.0933651Z INFO : Response data size: 3197559
    2020-12-11T06:49:08.0933651Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2020-12-11T06:49:08.0933651Z INFO : Extracting files:
    2020-12-11T06:49:08.0933651Z INFO : integrity.dat
    2020-12-11T06:49:08.0933651Z INFO : manifest.dat
    2020-12-11T06:49:08.0933651Z INFO : scf.dat
    2020-12-11T06:49:08.0933651Z INFO : sdds3-sync.exe
    2020-12-11T06:49:08.1089651Z INFO : sof.dat
    2020-12-11T06:49:08.1089651Z INFO : SophosSetup_Stage2.exe
    2020-12-11T06:49:08.1421653Z INFO : su-setup32.exe
    2020-12-11T06:49:08.1577653Z INFO : su-setup64.exe
    2020-12-11T06:49:08.1577653Z INFO : SUL.dll
    2020-12-11T06:49:08.1889654Z INFO : Management Certs/sophosca1.crl
    2020-12-11T06:49:08.1889654Z INFO : Management Certs/sophosca1.crt
    2020-12-11T06:49:08.1889654Z INFO : Management Certs/sophosca2.crl
    2020-12-11T06:49:08.2045654Z INFO : Management Certs/sophosca2.crt
    2020-12-11T06:49:08.2045654Z INFO : Management Certs/sophosca3.crl
    2020-12-11T06:49:08.2045654Z INFO : Management Certs/sophosca3.crt
    2020-12-11T06:49:08.2045654Z INFO : Management Certs/sophosca4.crl
    2020-12-11T06:49:08.2045654Z INFO : Management Certs/sophosca4.crt
    2020-12-11T06:49:08.2045654Z INFO : ManifestCerts/rootca.crl
    2020-12-11T06:49:08.2045654Z INFO : ManifestCerts/rootca.crt
    2020-12-11T06:49:08.2045654Z INFO : ManifestCerts/rootca384.crl
    2020-12-11T06:49:08.2045654Z INFO : ManifestCerts/rootca384.crt
    2020-12-11T06:49:08.2201654Z INFO : Checking manifest:C:\\Program Files (x86)\\Sophos\\CloudInstaller\\extract_cache\\manifest.dat
    2020-12-11T06:49:08.3137656Z INFO : Running setup.
    Started C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe
    2020-12-11T06:49:09.1269671Z INFO : Stage 2 command-line options:
    2020-12-11T06:49:09.1269671Z INFO : ---
    2020-12-11T06:49:09.1269671Z INFO : Parent PID: 6700
    2020-12-11T06:49:09.1269671Z INFO : Server: mcs-cloudstation-us-east-2.prod.hydra.sophos.com
    2020-12-11T06:49:09.1269671Z INFO : Message relays: --
    2020-12-11T06:49:09.1269671Z INFO : Suppressing feedback: 0
    2020-12-11T06:49:09.1269671Z INFO : Dump feedback to disk: 0
    2020-12-11T06:49:09.1269671Z INFO : Register only: 0
    2020-12-11T06:49:09.1269671Z INFO : Trail logging: 0
    2020-12-11T06:49:09.1269671Z INFO : Command-line logging: 0
    2020-12-11T06:49:09.1269671Z INFO : Bypassing competitor removal: 0
    2020-12-11T06:49:09.1269671Z INFO : CRT catalog: --
    2020-12-11T06:49:09.1269671Z INFO : Language: --
    2020-12-11T06:49:09.1269671Z INFO : Log files: C:\\ProgramData\\Sophos\\CloudInstaller\\Logs\\SophosCloudInstaller_20201211_064906.log
    2020-12-11T06:49:09.1269671Z INFO : Group: --
    2020-12-11T06:49:09.1269671Z INFO : Quiet: 0
    2020-12-11T06:49:09.1269671Z INFO : Virtual appliance: 0
    2020-12-11T06:49:09.1425672Z INFO : Proxy address: --
    2020-12-11T06:49:09.1425672Z INFO : Proxy user: --
    2020-12-11T06:49:09.1425672Z INFO : Overriding computer name: --
    2020-12-11T06:49:09.1425672Z INFO : Overriding computer description: --
    2020-12-11T06:49:09.1425672Z INFO : Overriding domain: --
    2020-12-11T06:49:09.1425672Z INFO : Disable proxy detection: 0
    2020-12-11T06:49:09.1425672Z INFO : Customer Token Specified: e8176858-4009-41e9-9a55-53573f900069
    2020-12-11T06:49:09.1425672Z INFO : Products: antivirus
    2020-12-11T06:49:09.1425672Z INFO : Pipe write handle: 1208
    2020-12-11T06:49:09.1425672Z INFO : MCS Certificates Folder: 0
    2020-12-11T06:49:09.1425672Z INFO : MCS Customer Id: f61a1395-57c6-e402-b9e5-0567359d45fd
    2020-12-11T06:49:09.1425672Z INFO : User Id: --
    2020-12-11T06:49:09.1425672Z INFO : Local install source: --
    2020-12-11T06:49:09.1425672Z INFO : Name of SRV domain: --
    2020-12-11T06:49:09.1425672Z INFO : Partner Id: --
    2020-12-11T06:49:09.1425672Z INFO : Customer Estate Id: --
    2020-12-11T06:49:09.1425672Z INFO : Invoked as part of SEC migration: 0
    2020-12-11T06:49:09.1425672Z INFO : Using experimental SDDS3: 0
    2020-12-11T06:49:09.1425672Z INFO : ---
    2020-12-11T06:49:09.1425672Z INFO : User name: Administrator
    2020-12-11T06:49:09.1425672Z INFO : NameDnsDomain: EEGSRV.LOCAL\\Administrator
    2020-12-11T06:49:09.1425672Z INFO : dnsDomain: EEGSRV.LOCAL
    2020-12-11T06:49:30.1714560Z WARNING : tryGetNetUserInfo4: Exception caught: NetUserGetInfo failed: 1722
    2020-12-11T06:49:30.2338561Z INFO : User profile loaded
    2020-12-11T06:49:30.2338561Z INFO : Model::server value changed to: mcs-cloudstation-us-east-2.prod.hydra.sophos.com
    2020-12-11T06:49:30.2338561Z INFO : Model::messageRelays value changed to be size: 0
    2020-12-11T06:49:30.2338561Z INFO : Model::group value changed to:
    2020-12-11T06:49:30.2338561Z INFO : Model::parentPid value changed to: 6700
    2020-12-11T06:49:30.2338561Z INFO : Model::products changed to: antivirus
    2020-12-11T06:49:30.2338561Z INFO : Model::customer token value changed to: e8176858-4009-41e9-9a55-53573f900069
    2020-12-11T06:49:30.2338561Z INFO : MCS Crts: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crt
    2020-12-11T06:49:30.2338561Z INFO : MCS CRLs: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crl
    2020-12-11T06:49:30.2338561Z INFO : Model:: MCS customer id value changed to: f61a1395-57c6-e402-b9e5-0567359d45fd
    2020-12-11T06:49:30.2338561Z INFO : Sophos Endpoint Defense is not installed
    2020-12-11T06:49:30.2338561Z INFO : Not tamper-protected by SED
    2020-12-11T06:49:30.2338561Z INFO : Setting sdds3 download to: false
    2020-12-11T06:49:30.2338561Z INFO : detectedMsiInstalledMcs.installed: 0
    2020-12-11T06:49:30.2338561Z INFO : Not migrating from SEC endpoint.
    2020-12-11T06:49:30.2338561Z INFO : Beginning command definition.
    2020-12-11T06:49:30.2338561Z INFO : Adding command to remove Sophos 'Image File Execution Options' keys.
    2020-12-11T06:49:30.2338561Z INFO : Adding command to wait for SAU update to complete.
    2020-12-11T06:49:30.2338561Z INFO : Adding competitor detection command.
    2020-12-11T06:49:30.2338561Z INFO : Adding command to register with Sophos cloud.
    2020-12-11T06:49:30.2338561Z INFO : Adding command to download product suite.
    2020-12-11T06:49:30.2338561Z INFO : Adding command to uninstall existing products.
    2020-12-11T06:49:30.2338561Z INFO : Adding command to remove existing installation of Sophos AutoUpdate
    2020-12-11T06:49:30.2338561Z INFO : Adding command to allow tamper protected reinstalls.
    2020-12-11T06:49:30.2338561Z INFO : Adding commands to uninstall remaining existing products.
    2020-12-11T06:49:30.2338561Z INFO : Adding command to remove existing installation of Sophos System Protection
    2020-12-11T06:49:30.2338561Z INFO : Adding command to remove existing installation of Sophos Heartbeat
    2020-12-11T06:49:30.2338561Z INFO : Adding command to remove existing installation of Sophos Network Access Control
    2020-12-11T06:49:30.2338561Z INFO : Adding command to remove existing installation of Sophos Client Firewall
    2020-12-11T06:49:30.2338561Z INFO : Adding command to remove existing installation of Sophos Patch
    2020-12-11T06:49:30.2338561Z INFO : Adding command to remove existing installation of Sophos Clean
    2020-12-11T06:49:30.2338561Z INFO : Adding command to retrieve policy.
    2020-12-11T06:49:30.2338561Z INFO : Adding command to prepare for installation.
    2020-12-11T06:49:30.2494561Z INFO : Adding command to install Sophos cloud.
    2020-12-11T06:49:30.2494561Z INFO : Command definition complete.
    2020-12-11T06:49:30.2494561Z INFO : Stage 1 version:1.10.305.0
    2020-12-11T06:49:30.2494561Z INFO : Stage 2 version:1.10.305.0
    2020-12-11T06:49:30.2494561Z INFO : OS version: 6.1.7601.
    2020-12-11T06:49:30.2494561Z INFO : Service pack: 1.0.
    2020-12-11T06:49:30.2494561Z INFO : System Language: 1033.
    2020-12-11T06:49:30.2494561Z INFO : User Language: 1033.
    2020-12-11T06:49:30.2494561Z INFO : 64 bit: yes.
    2020-12-11T06:49:30.2494561Z INFO : FindMainWindow: pid=6700
    2020-12-11T06:49:30.2494561Z INFO : Window is main control window of process
    2020-12-11T06:49:30.2494561Z INFO : ::EnumWindows stopped early; window found
    2020-12-11T06:49:30.2494561Z INFO : _bestHandle=000809FE
    2020-12-11T06:49:30.6882570Z INFO : Running System Property Check: VerifyTrust ...
    2020-12-11T06:49:30.7194571Z INFO : System Property Check: VerifyTrust - PASSED
    2020-12-11T06:49:30.7818572Z INFO : Running System Property Check: HostnameLength ...
    2020-12-11T06:49:30.7818572Z INFO : Initialized Winsock subsystem
    2020-12-11T06:49:30.7818572Z INFO : Valid hostname length
    2020-12-11T06:49:30.7818572Z INFO : System Property Check: HostnameLength - PASSED
    2020-12-11T06:49:30.8442573Z INFO : Running System Property Check: GroupNameLength ...
    2020-12-11T06:49:30.8442573Z INFO : System Property Check: GroupNameLength - PASSED
    2020-12-11T06:49:30.9066574Z INFO : Running System Property Check: IsAdministrator ...
    2020-12-11T06:49:30.9066574Z INFO : System Property Check: IsAdministrator - PASSED
    2020-12-11T06:49:30.9690575Z INFO : Running System Property Check: JunctionPointsCheck ...
    2020-12-11T06:49:30.9690575Z INFO : IsWow64Process2 not available on older platforms
    2020-12-11T06:49:30.9690575Z INFO : IsWow64Process2 not available on older platforms
    2020-12-11T06:49:30.9690575Z INFO : Scanned 82 Sophos paths for junction points
    2020-12-11T06:49:30.9690575Z INFO : System Property Check: JunctionPointsCheck - PASSED
    2020-12-11T06:49:31.0314576Z INFO : Running System Property Check: PendingReboots ...
    2020-12-11T06:49:31.0314576Z INFO : System Property Check: PendingReboots - PASSED
    2020-12-11T06:49:31.0938577Z INFO : Running System Property Check: PrimaryDriveSpace ...
    2020-12-11T06:49:31.0938577Z INFO : Enough space: 124821 Mb
    2020-12-11T06:49:31.0938577Z INFO : System Property Check: PrimaryDriveSpace - PASSED
    2020-12-11T06:49:31.1562578Z INFO : Running System Property Check: MsXml ...
    2020-12-11T06:49:31.1562578Z INFO : System Property Check: MsXml - PASSED
    2020-12-11T06:49:31.2186580Z INFO : Running System Property Check: NotFirewall ...
    2020-12-11T06:49:31.2186580Z INFO : System Property Check: NotFirewall - PASSED
    2020-12-11T06:49:31.2810581Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ...
    2020-12-11T06:49:31.2810581Z INFO : No HitmanPro.Alert Installed
    2020-12-11T06:49:31.2810581Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED
    2020-12-11T06:49:31.3434582Z INFO : Running System Property Check: NotInvincea ...
    2020-12-11T06:49:31.3434582Z INFO : System Property Check: NotInvincea - PASSED
    2020-12-11T06:49:31.4058583Z INFO : Running System Property Check: NotMessageRelay ...
    2020-12-11T06:49:31.4058583Z INFO : RMS is not installed on the endpoint
    2020-12-11T06:49:31.4058583Z INFO : System Property Check: NotMessageRelay - PASSED
    2020-12-11T06:49:31.4682584Z INFO : Running System Property Check: NotNac ...
    2020-12-11T06:49:31.4682584Z INFO : System Property Check: NotNac - PASSED
    2020-12-11T06:49:31.5306585Z INFO : Running System Property Check: NotPatch ...
    2020-12-11T06:49:31.5306585Z INFO : System Property Check: NotPatch - PASSED
    2020-12-11T06:49:31.5930586Z INFO : Running System Property Check: NotPureMessageDomino ...
    2020-12-11T06:49:31.5930586Z INFO : System Property Check: NotPureMessageDomino - PASSED
    2020-12-11T06:49:31.6554587Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ...
    2020-12-11T06:49:31.6554587Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED
    2020-12-11T06:49:31.7178588Z INFO : Running System Property Check: NotSharePoint ...
    2020-12-11T06:49:31.7178588Z INFO : System Property Check: NotSharePoint - PASSED
    2020-12-11T06:49:31.7802589Z INFO : Running System Property Check: NotSecServer ...
    2020-12-11T06:49:31.7802589Z INFO : System Property Check: NotSecServer - PASSED
    2020-12-11T06:49:31.8426590Z INFO : Running System Property Check: NotSum ...
    2020-12-11T06:49:31.8426590Z INFO : System Property Check: NotSum - PASSED
    2020-12-11T06:49:31.9050592Z INFO : Running System Property Check: NotBlockedByTamperProtection ...
    2020-12-11T06:49:31.9050592Z INFO : Not tamper protected
    2020-12-11T06:49:31.9050592Z INFO : System Property Check: NotBlockedByTamperProtection - PASSED
    2020-12-11T06:49:31.9674593Z INFO : Running System Property Check: RAMSize ...
    2020-12-11T06:49:31.9674593Z INFO : System Property Check: RAMSize - PASSED
    2020-12-11T06:49:32.0298594Z INFO : Running System Property Check: SupportedArchitecture ...
    2020-12-11T06:49:32.0298594Z INFO : IsWow64Process2 not available on older platforms
    2020-12-11T06:49:32.0298594Z INFO : Unable to detect architecture
    2020-12-11T06:49:32.0298594Z INFO : System Property Check: SupportedArchitecture - PASSED
    2020-12-11T06:49:32.0922595Z INFO : Running System Property Check: SupportedOS ...
    2020-12-11T06:49:32.0922595Z INFO : Running on workstation.
    2020-12-11T06:49:32.0922595Z INFO : System Property Check: SupportedOS - PASSED
    2020-12-11T06:49:32.1546596Z INFO : Running System Property Check: SupportedPatches ...
    2020-12-11T06:49:32.1546596Z INFO : Checking Windows 7/2008R2 minimum patch level ...
    2020-12-11T06:49:32.1546596Z INFO : Operating System is sufficiently patched
    2020-12-11T06:49:32.1546596Z INFO : System Property Check: SupportedPatches - PASSED
    2020-12-11T06:49:32.2170597Z INFO : Running System Property Check: ValidTempDirectory ...
    2020-12-11T06:49:32.2170597Z INFO : Temp folder exists.
    2020-12-11T06:49:32.2170597Z INFO : System Property Check: ValidTempDirectory - PASSED
    2020-12-11T06:49:32.2794598Z INFO : Running System Property Check: ValidLocalInstallSourceDirectory ...
    2020-12-11T06:49:32.2794598Z INFO : No local install source folder to validate.
    2020-12-11T06:49:32.2794598Z INFO : System Property Check: ValidLocalInstallSourceDirectory - PASSED
    2020-12-11T06:49:32.3418599Z INFO : Running System Property Check: ValidServer ...
    2020-12-11T06:49:32.3418599Z INFO : System Property Check: ValidServer - PASSED
    2020-12-11T06:49:32.4042600Z INFO : Running System Property Check: ValidDeploymentInfo ...
    2020-12-11T06:49:32.4042600Z INFO : Current Time: 2020-12-11T06:49:32.404000
    2020-12-11T06:49:32.4042600Z INFO : This computer is part of the domain EEGSRV
    2020-12-11T06:49:32.4042600Z INFO : Domain Name: EEGSRV
    2020-12-11T06:49:32.4042600Z INFO : Computer Name: EELI-ISII-011
    2020-12-11T06:49:32.4042600Z INFO : Computer Description is not available.
    2020-12-11T06:49:32.4042600Z INFO : Operating System: WIN7
    2020-12-11T06:49:32.4042600Z INFO : ProductType: 48
    2020-12-11T06:49:34.6974641Z ERROR : Failed with error: GetUserNameExW failed with error: 1355
    2020-12-11T06:49:34.6974641Z ERROR : System Property Check: ValidDeploymentInfo - FAILED
    2020-12-11T06:49:34.7598642Z INFO : Running System Property Check: InstallationInProgress ...
    2020-12-11T06:49:34.7598642Z INFO : System Property Check: InstallationInProgress - PASSED
    2020-12-11T06:49:34.8222643Z INFO : Running System Property Check: SafeGuardEncryption ...
    2020-12-11T06:49:34.8222643Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
    2020-12-11T06:49:34.8222643Z INFO : Product is not installed
    2020-12-11T06:49:34.8222643Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false
    2020-12-11T06:49:34.8222643Z INFO : System Property Check: SafeGuardEncryption - PASSED
    2020-12-11T06:52:38.0890137Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
    2020-12-11T06:52:38.0890137Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
    2020-12-11T06:52:38.0890137Z INFO : Sending HTTP 'PUT' request to: prod/2020-12-11T06:52:38Z-2020-12-11T06:52:38Z-f15c43ff-c569-55a6-bff0-6c2185a6b80f.json
    2020-12-11T06:52:38.1046137Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2020-12-11T06:52:38.1046137Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2020-12-11T06:52:38.1046137Z INFO : Set security protocol: 00000800
    2020-12-11T06:52:38.1046137Z INFO : Opening connection to t1.sophosupd.com
    2020-12-11T06:52:38.1046137Z INFO : Request content size: 1985
    2020-12-11T06:52:39.0422535Z INFO : Sending request
    2020-12-11T06:52:39.0422535Z INFO : Request sent
    2020-12-11T06:52:39.8856551Z INFO : Sending request
    2020-12-11T06:52:39.8856551Z INFO : Request sent
    2020-12-11T06:52:39.8856551Z INFO : Response status code: 200
    2020-12-11T06:52:39.8856551Z INFO : Response data size: 0
    2020-12-11T06:52:39.8856551Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2020-12-11T06:52:39.8856551Z INFO : Telemetry Response:
    2020-12-11T06:52:39.8856551Z INFO : User profile unloaded
    2020-12-11T06:52:39.8856551Z INFO : Cleaning up extracted files
    2020-12-11T06:52:39.9012551Z ERROR : Exception: Setup program failed with code: 1

  • 0 in reply to MEric

    oh. we'll try to replace that.. this only happen to that particular computer of our customer... 
    actually this is the first time we encountered that precheck message and there is limited articles about that online.

  • 0 in reply to MEric

    hi1 i tried to change it and the error is still showing

  • +1

    Hi just an update to this issue

    I checked Cloud Installer logs and Found below mentioned error :
     

    CloudInstaller Log :

     

    • 2020-12-11T06:49:34.6974641Z ERROR : Failed with error: GetUserNameExW failed with error: 1355
    • 2020-12-11T06:49:34.6974641Z ERROR : System Property Check: ValidDeploymentInfo - FAILED
    • 2020-12-11T06:49:34.7598642Z INFO : Running System Property Check: InstallationInProgress ...
    • 2020-12-11T06:49:34.7598642Z INFO : System Property Check: InstallationInProgress - PASSED
    • 2020-12-11T06:49:34.8222643Z INFO : Running System Property Check: SafeGuardEncryption ...
    • 2020-12-11T06:49:34.8222643Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
    • 2020-12-11T06:49:34.8222643Z INFO : Product is not installed
    • 2020-12-11T06:49:34.8222643Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false
    • 2020-12-11T06:49:34.8222643Z INFO : System Property Check: SafeGuardEncryption - PASSED
    • 2020-12-11T06:52:38.0890137Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
    • 2020-12-11T06:52:38.0890137Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
    • 2020-12-11T06:52:38.0890137Z INFO : Sending HTTP 'PUT' request to: prod/2020-12-11T06:52:38Z-2020-12-11T06:52:38Z-f15c43ff-c569-55a6-bff0-6c2185a6b80f.json
    • 2020-12-11T06:52:38.1046137Z WARNING : WinHttpGetProxyForUrl returned: 12180
    • 2020-12-11T06:52:38.1046137Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    • 2020-12-11T06:52:38.1046137Z INFO : Set security protocol: 00000800
    • 2020-12-11T06:52:38.1046137Z INFO : Opening connection to t1.sophosupd.com
    • 2020-12-11T06:52:38.1046137Z INFO : Request content size: 1985
    • 2020-12-11T06:52:39.0422535Z INFO : Sending request
    • 2020-12-11T06:52:39.0422535Z INFO : Request sent
    • 2020-12-11T06:52:39.8856551Z INFO : Sending request
    • 2020-12-11T06:52:39.8856551Z INFO : Request sent
    • 2020-12-11T06:52:39.8856551Z INFO : Response status code: 200
    • 2020-12-11T06:52:39.8856551Z INFO : Response data size: 0
    • 2020-12-11T06:52:39.8856551Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    • 2020-12-11T06:52:39.8856551Z INFO : Telemetry Response:
    • 2020-12-11T06:52:39.8856551Z INFO : User profile unloaded
    • 2020-12-11T06:52:39.8856551Z INFO : Cleaning up extracted files
    • 2020-12-11T06:52:39.9012551Z ERROR : Exception: Setup program failed with code: 1

     

    Error 1355 shows:

    (source: http://www.eventid.net/errorsdisplay.asp?error_code=1355)

    Error code1355

    Type: Network

    Description The specified domain either does not exist or could not be contacted. ERROR_NO_SUCH_DOMAIN

    Make sure that the Domain Controller is not offline or that its name is not mistyped. Try to ping the FQDN (Fully Qualified Domain Name) of the DC. For example, this problem can occur if a domain controller in the domain has not registered an "A" record for itself in DNS. Make sure to install it to the local user.

    .

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