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Sophos Central - "Invalid command line parameters" showing on precheck upon installing SophosSetup.exe

Hi everyone! do you have any suggestions on how to resolve this precheck error?

we already tried to reinstall it and use sophosZap for clean uninstallation .

we used SophosInstall.exe installer instead os SophosSetup.exe but it is still not working

we tried to  install it using cli and declare the --customertoken to ensure that the --customertoken is the same as the one in the partner portal but it still showing that error. 

invalid command line parameter



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  • Hi just an update to this issue

    I checked Cloud Installer logs and Found below mentioned error :
     

    CloudInstaller Log :

     

    • 2020-12-11T06:49:34.6974641Z ERROR : Failed with error: GetUserNameExW failed with error: 1355
    • 2020-12-11T06:49:34.6974641Z ERROR : System Property Check: ValidDeploymentInfo - FAILED
    • 2020-12-11T06:49:34.7598642Z INFO : Running System Property Check: InstallationInProgress ...
    • 2020-12-11T06:49:34.7598642Z INFO : System Property Check: InstallationInProgress - PASSED
    • 2020-12-11T06:49:34.8222643Z INFO : Running System Property Check: SafeGuardEncryption ...
    • 2020-12-11T06:49:34.8222643Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
    • 2020-12-11T06:49:34.8222643Z INFO : Product is not installed
    • 2020-12-11T06:49:34.8222643Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false
    • 2020-12-11T06:49:34.8222643Z INFO : System Property Check: SafeGuardEncryption - PASSED
    • 2020-12-11T06:52:38.0890137Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
    • 2020-12-11T06:52:38.0890137Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
    • 2020-12-11T06:52:38.0890137Z INFO : Sending HTTP 'PUT' request to: prod/2020-12-11T06:52:38Z-2020-12-11T06:52:38Z-f15c43ff-c569-55a6-bff0-6c2185a6b80f.json
    • 2020-12-11T06:52:38.1046137Z WARNING : WinHttpGetProxyForUrl returned: 12180
    • 2020-12-11T06:52:38.1046137Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    • 2020-12-11T06:52:38.1046137Z INFO : Set security protocol: 00000800
    • 2020-12-11T06:52:38.1046137Z INFO : Opening connection to t1.sophosupd.com
    • 2020-12-11T06:52:38.1046137Z INFO : Request content size: 1985
    • 2020-12-11T06:52:39.0422535Z INFO : Sending request
    • 2020-12-11T06:52:39.0422535Z INFO : Request sent
    • 2020-12-11T06:52:39.8856551Z INFO : Sending request
    • 2020-12-11T06:52:39.8856551Z INFO : Request sent
    • 2020-12-11T06:52:39.8856551Z INFO : Response status code: 200
    • 2020-12-11T06:52:39.8856551Z INFO : Response data size: 0
    • 2020-12-11T06:52:39.8856551Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    • 2020-12-11T06:52:39.8856551Z INFO : Telemetry Response:
    • 2020-12-11T06:52:39.8856551Z INFO : User profile unloaded
    • 2020-12-11T06:52:39.8856551Z INFO : Cleaning up extracted files
    • 2020-12-11T06:52:39.9012551Z ERROR : Exception: Setup program failed with code: 1

     

    Error 1355 shows:

    (source: http://www.eventid.net/errorsdisplay.asp?error_code=1355)

    Error code1355

    Type: Network

    Description The specified domain either does not exist or could not be contacted. ERROR_NO_SUCH_DOMAIN

    Make sure that the Domain Controller is not offline or that its name is not mistyped. Try to ping the FQDN (Fully Qualified Domain Name) of the DC. For example, this problem can occur if a domain controller in the domain has not registered an "A" record for itself in DNS. Make sure to install it to the local user.

    .

Reply
  • Hi just an update to this issue

    I checked Cloud Installer logs and Found below mentioned error :
     

    CloudInstaller Log :

     

    • 2020-12-11T06:49:34.6974641Z ERROR : Failed with error: GetUserNameExW failed with error: 1355
    • 2020-12-11T06:49:34.6974641Z ERROR : System Property Check: ValidDeploymentInfo - FAILED
    • 2020-12-11T06:49:34.7598642Z INFO : Running System Property Check: InstallationInProgress ...
    • 2020-12-11T06:49:34.7598642Z INFO : System Property Check: InstallationInProgress - PASSED
    • 2020-12-11T06:49:34.8222643Z INFO : Running System Property Check: SafeGuardEncryption ...
    • 2020-12-11T06:49:34.8222643Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
    • 2020-12-11T06:49:34.8222643Z INFO : Product is not installed
    • 2020-12-11T06:49:34.8222643Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false
    • 2020-12-11T06:49:34.8222643Z INFO : System Property Check: SafeGuardEncryption - PASSED
    • 2020-12-11T06:52:38.0890137Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
    • 2020-12-11T06:52:38.0890137Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
    • 2020-12-11T06:52:38.0890137Z INFO : Sending HTTP 'PUT' request to: prod/2020-12-11T06:52:38Z-2020-12-11T06:52:38Z-f15c43ff-c569-55a6-bff0-6c2185a6b80f.json
    • 2020-12-11T06:52:38.1046137Z WARNING : WinHttpGetProxyForUrl returned: 12180
    • 2020-12-11T06:52:38.1046137Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    • 2020-12-11T06:52:38.1046137Z INFO : Set security protocol: 00000800
    • 2020-12-11T06:52:38.1046137Z INFO : Opening connection to t1.sophosupd.com
    • 2020-12-11T06:52:38.1046137Z INFO : Request content size: 1985
    • 2020-12-11T06:52:39.0422535Z INFO : Sending request
    • 2020-12-11T06:52:39.0422535Z INFO : Request sent
    • 2020-12-11T06:52:39.8856551Z INFO : Sending request
    • 2020-12-11T06:52:39.8856551Z INFO : Request sent
    • 2020-12-11T06:52:39.8856551Z INFO : Response status code: 200
    • 2020-12-11T06:52:39.8856551Z INFO : Response data size: 0
    • 2020-12-11T06:52:39.8856551Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    • 2020-12-11T06:52:39.8856551Z INFO : Telemetry Response:
    • 2020-12-11T06:52:39.8856551Z INFO : User profile unloaded
    • 2020-12-11T06:52:39.8856551Z INFO : Cleaning up extracted files
    • 2020-12-11T06:52:39.9012551Z ERROR : Exception: Setup program failed with code: 1

     

    Error 1355 shows:

    (source: http://www.eventid.net/errorsdisplay.asp?error_code=1355)

    Error code1355

    Type: Network

    Description The specified domain either does not exist or could not be contacted. ERROR_NO_SUCH_DOMAIN

    Make sure that the Domain Controller is not offline or that its name is not mistyped. Try to ping the FQDN (Fully Qualified Domain Name) of the DC. For example, this problem can occur if a domain controller in the domain has not registered an "A" record for itself in DNS. Make sure to install it to the local user.

    .

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