Sophos Central - "Invalid command line parameters" showing on precheck upon installing SophosSetup.exe

Question

Hi everyone! do you have any suggestions on how to resolve this precheck error? 
 we already tried to reinstall it and use sophosZap for clean uninstallation . 
 we used SophosInstall.exe installer instead os SophosSetup.exe but it is still not working 
 we tried to install it using cli and declare the --customertoken to ensure that the --customertoken is the same as the one in the partner portal but it still showing that error.

Rochelle Lubao · Accepted Answer

Hi just an update to this issue 
 
 I checked Cloud Installer logs and Found below mentioned error : 
 CloudInstaller Log :

2020-12-11T06:49:34.6974641Z ERROR : Failed with error: GetUserNameExW failed with error: 1355 
 2020-12-11T06:49:34.6974641Z ERROR : System Property Check: ValidDeploymentInfo - FAILED 
 2020-12-11T06:49:34.7598642Z INFO : Running System Property Check: InstallationInProgress ... 
 2020-12-11T06:49:34.7598642Z INFO : System Property Check: InstallationInProgress - PASSED 
 2020-12-11T06:49:34.8222643Z INFO : Running System Property Check: SafeGuardEncryption ... 
 2020-12-11T06:49:34.8222643Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C} 
 2020-12-11T06:49:34.8222643Z INFO : Product is not installed 
 2020-12-11T06:49:34.8222643Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false 
 2020-12-11T06:49:34.8222643Z INFO : System Property Check: SafeGuardEncryption - PASSED 
 2020-12-11T06:52:38.0890137Z INFO : Data folder: C:\ProgramData\Sophos\AutoUpdate\data 
 2020-12-11T06:52:38.0890137Z INFO : Data folder: C:\ProgramData\Sophos\AutoUpdate\data 
 2020-12-11T06:52:38.0890137Z INFO : Sending HTTP 'PUT' request to: prod/2020-12-11T06:52:38Z-2020-12-11T06:52:38Z-f15c43ff-c569-55a6-bff0-6c2185a6b80f.json 
 2020-12-11T06:52:38.1046137Z WARNING : WinHttpGetProxyForUrl returned: 12180 
 2020-12-11T06:52:38.1046137Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'. 
 2020-12-11T06:52:38.1046137Z INFO : Set security protocol: 00000800 
 2020-12-11T06:52:38.1046137Z INFO : Opening connection to t1.sophosupd.com 
 2020-12-11T06:52:38.1046137Z INFO : Request content size: 1985 
 2020-12-11T06:52:39.0422535Z INFO : Sending request 
 2020-12-11T06:52:39.0422535Z INFO : Request sent 
 2020-12-11T06:52:39.8856551Z INFO : Sending request 
 2020-12-11T06:52:39.8856551Z INFO : Request sent 
 2020-12-11T06:52:39.8856551Z INFO : Response status code: 200 
 2020-12-11T06:52:39.8856551Z INFO : Response data size: 0 
 2020-12-11T06:52:39.8856551Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200 
 2020-12-11T06:52:39.8856551Z INFO : Telemetry Response: 
 2020-12-11T06:52:39.8856551Z INFO : User profile unloaded 
 2020-12-11T06:52:39.8856551Z INFO : Cleaning up extracted files 
 2020-12-11T06:52:39.9012551Z ERROR : Exception: Setup program failed with code: 1

Error 1355 shows: 
 (source: http://www.eventid.net/errorsdisplay.asp?error_code=1355) 
 Error code1355 
 Type: Network 
 Description The specified domain either does not exist or could not be contacted. ERROR_NO_SUCH_DOMAIN 
 Make sure that the Domain Controller is not offline or that its name is not mistyped. Try to ping the FQDN (Fully Qualified Domain Name) of the DC. For example, this problem can occur if a domain controller in the domain has not registered an "A" record for itself in DNS. Make sure to install it to the local user. 
 .

Sophos Central - "Invalid command line parameters" showing on precheck upon installing SophosSetup.exe

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