Delisting IP Address

Good morning, our IP address (2.33.220.156) has been added to your blacklist (Your message was rejected due to spam filtering. Please see https://www.sophos.com/security/ip-lookup?ip=2.33.220.156).

If we try to request removal via the indicated page, an error appears instead of the captcha and it is impossible to complete the request.

How can we unblock our IP?

Thank you
Luca

0 Erick Jan 5 days ago
Hi Luca,

Thank you for reaching out to Sophos Community.

Kindly share the following:

IP Address and the affected Domain

Full Log

.eml sample of the email being rejected
Erick Jan
Community Support Engineer | Sophos Technical Support
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0 Luca Franceschino 5 hours ago in reply to Erick Jan

Good morning Erick,

the IP address is 2.33.220.156 and the domain is ladimoret.it.

This is the log from the mail server:

Sep 17 17:07:58 mx01 postfix/smtp[26006]: Trusted TLS connection established to smtp2.rehau.com[185.112.125.201]:25: TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 (256/256 bits) key-exchange X25519 server-signature RSA-PSS (2048 bits) server-digest SHA256 Sep 17 17:08:00 mx01 postfix/smtp[26006]: 3C90E5C922: to=<michael.rehm@rehau.com>, relay=smtp2.rehau.com[185.112.125.201]:25, delay=1.9, delays=0.19/0.02/1.7/0.06, dsn=5.7.1, status=bounced (host smtp2.rehau.com[185.112.125.201] said: 550 5.7.1 <mail1.ladimoret.it[2.33.220.156]>: Client host rejected: Your message was rejected due to spam filtering. Please see (in reply to RCPT TO command))

In attach the .eml file

Test - 'hotel@ladimoret.it' (hotel@ladimoret.it) - 2024-09-17 1707.eml

Thank you

Luca
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