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http://www.msftncsi.com/ncsi.txt connection timed out

My windows 7 behind UTM 9.3 shows at the network icon a yellow triangle with exclamation and hints “no internet access” while I do have Internet connection.
This triangle comes from time to time!

UTM sometimes shows this message when trying to access http://www.msftncsi.com/ncsi.txt:

While trying to retrieve the URL: http://www.msftncsi.com/ncsi.txt
The content could not be delivered due to the following condition: Connection to server timed out

Ping also is timed out when pinging dns.msftncsi.com

I add a web filter exception for these urls:
msftncsi.com
http://www.msftncsi.com/ncsi.txt

But that didn't work.

Why UTM has issues with this domain? How to fix it?

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0 BAlfson over 10 years ago

According to the Web Filtering log, this generates statuscode="407" when I try it with IE11. That's the server saying it doesn't like the request.

When I try this with Firefox from the same laptop, I have no problem.

After that, I tried again with IE11 and it worked. The problem isn't in the UTM, I think.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
0 jalil1408 over 10 years ago

But I never had the yellow triangle that hints "No internet access" in Windows 7 only after I deployed UTM!

Is it something wrong with the proxy?
0 jalil1408 over 10 years ago

Fixed!
https://community.sophos.com/products/unified-threat-management/astaroorg/f/53/t/34929