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Access Point State Offline

When I add an AP100C it shows Status as up to date, but when I add Networks/SSIDs to the AP it never updates and then shows offline.

One thing interesting as well, is it shows the IP in the cloud dashboard as 192.168.233.55 but the real IP of the Access Point on the LAN is 172.16.48.70. I don't know if theres any correlation.

Also, I have tried adding the networks with a VLAN Tag and without.

Please let me know if there are any ideas.

Thanks

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0 SteveWeber over 8 years ago

I'm seeing the same problem with the Sophos Central Wireless. Everything appears to be fine until the AP is associated with a Wireless network. Then the AP goes into an updating status and eventually offline status.

Status: Updating

IP Address: 192.168.233.55
Model: AP55
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0 SteveWeber over 8 years ago

The problem seems to be related to the Wireless Encryption. If you set your Encryption to None the Wireless Network should start to broadcast.

I've tested multiple configurations and the Encryption is always to key to the problem.
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0 JamiKeillor over 8 years ago in reply to SteveWeber

Can confirm here. Tested on two AP55s and the same occurs. Set the wireless network to no encryption and everything comes online and updates. Set to any sort of encryption and it sits there "updating".

Jami
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0 AndreasGrosse over 8 years ago

Hi everyone,

In order to reproduce and debug this issue, could you please help us

with the below informations and actions:

1. Please provide your Access Point firmware version -- ( can find in wireless->settings)

2. Please provide your Access Point ID.

3. Enable the "Forward access points logs" in the Diagnostics under wireless->settings page

and save it

4. Please redo the steps as you mentioned to reproduce the issue

Thank you very much!

Best regards,

Andreas
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0 DirkBolte over 8 years ago in reply to AndreasGrosse

We were able to reproduce it.
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0 SteveWeber over 8 years ago

It looks like the Wireless Team was able to get this resolved. You should be able to test assigning your SSID with Encryption to the Access Point.
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0 DirkBolte over 8 years ago in reply to SteveWeber

The AP firmware version we released yesterday addresses some configuration issues. Can you check whether the issue still persists?
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0 DirkBolte over 8 years ago in reply to DirkBolte

Hi,

We released another firmware release with some improvements in that area. Please check whether the issue still persists.

Kind regards,

Dirk
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