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Unable to register APs in Sophos Central, even known good devices, remove/add - same account

Is anyone else experiencing issues registering APX devices with with Sophos Central Wireless at the moment?

As per the Sophos guidance, I have disabled Wireless Protection within my local Sophos XG network (APs show as "Pending").

As a test, I have deleted a device from Sophos Wireless - then tried to re-register it.

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emmosophos 6 months ago +5 verified

Hello Community, Thank you for your reports. GES/DEV was investigating this issue under SIM-61374. T he issue has been resolved as of 12:17 pm PST. If you still experience issues, please share…

0 kerobra 6 months ago in reply to Steeve Doucet

Same problems here (germany). I tried adding new APs to a customer's account yesterday, which didn't work - I was thinking about an XG issue because a firewall is in the way. Today I tried from a complete other internet connection with no Sophos firewall in between and it doesn't work, too.

A bit unlucky, because I want to register APX320X which no firewall supports...

Case Number is 06308382, will post any updates.

Regards,

Kevin

Sophos CE/CA (XG, UTM, Central Endpoint)
Gold Partner
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0 Steeve Doucet 6 months ago in reply to Matthew Franklin

I tried with different ISP, same problem. I'm starting to think it's a problem on the side of the sophos portal.
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0 JuergenB 6 months ago in reply to Matthew Franklin

I had the same error with an AP 15 behind a LANCOM Router (Telekom VDSL), the AP15 never made it for registration.
Behind a Fritzbox (Deutsche Glasfaser) no Problems.

After Registration the AP15 connects again behind the LANCOM Router.
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0 Matthew Franklin 6 months ago in reply to Steeve Doucet

Erick Jan - many thanks for your assistance so far. I think there are multiple people now, not just myself experiencing an issue registering APX devices with Sophos Wireless.

Grateful if you could provide us with an update of any testing you have performed?
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0 Matthew Franklin 6 months ago in reply to JuergenB

Erick Jan FYI - here too
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0 kerobra 6 months ago in reply to JuergenB

I can confirm Matthews problem over two different ISPs and firewall gateways (one none-Sophos that did allways function).
Have raised a support ticket.

Regards,

Kevin

Sophos CE/CA (XG, UTM, Central Endpoint)
Gold Partner
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0 Erick Jan 6 months ago in reply to Matthew Franklin

Hi Everyone,

This is noted. So far, upon checking, there’s no global issue with regard to registering access points to Sophos Central.

I would recommend raising a support ticket so that it can be properly checked.

I'm recreating the Matthew scenario with the access point on Central.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Erick Jan 6 months ago in reply to kerobra

Hi Keroba,

Can you share your case ID so that we can also check and monitor also.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Matthew Franklin 6 months ago in reply to Erick Jan

Much appreciated - please keep us updated
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0 Ludo van den Brink 6 months ago

we have the same problem.
we try to migrate 5 sophos AP15 from Sophos UTM to Central.
tryed different internet connections.

after some logging found 2 ip adresses the ap try to connect to:
https://34.250.9.185/
https://52.215.243.51/

both adresses give a page:
503 Service Temporarily Unavailable

2 Sophos AP15 we migrated last week are stil working perfectly
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