This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to register APs in Sophos Central, even known good devices, remove/add - same account

Is anyone else experiencing issues registering APX devices with with Sophos Central Wireless at the moment?

As per the Sophos guidance, I have disabled Wireless Protection within my local Sophos XG network (APs show as "Pending").

As a test, I have deleted a device from Sophos Wireless - then tried to re-register it.

This thread was automatically locked due to age.

Top Replies

emmosophos 9 months ago +5 verified

Hello Community, Thank you for your reports. GES/DEV was investigating this issue under SIM-61374. T he issue has been resolved as of 12:17 pm PST. If you still experience issues, please share…

Parents

0 Anesu Dangarembwa 9 months ago

Good day

When trying to register an APX 530 on Sophos Central it shows the below error

Anesu Dangarembwa | Sophos Engineer | Covenant Technologies
Cancel
Vote Up 0 Vote Down

Cancel
0 Matthew Franklin 9 months ago in reply to Anesu Dangarembwa

I think there may be a wider issue of being unable to register AP/APXs with Sophos Central at present. Sophos Support looks to be investigating, and other people may be experiencing the same. I suggest raising a support ticket.

See my post here: community.sophos.com/.../518097
Cancel
Vote Up +1 Vote Down

Cancel
0 JuergenB 9 months ago in reply to Matthew Franklin

I had the same error with an AP 15 behind a LANCOM Router (Telekom VDSL), the AP15 never made it for registration.
Behind a Fritzbox (Deutsche Glasfaser) no Problems.

After Registration the AP15 connects again behind the LANCOM Router.
Cancel
Vote Up +1 Vote Down

Cancel
0 Matthew Franklin 9 months ago in reply to JuergenB

Erick Jan FYI - here too
Cancel
Vote Up +1 Vote Down

Cancel
0 kerobra 9 months ago in reply to JuergenB

I can confirm Matthews problem over two different ISPs and firewall gateways (one none-Sophos that did allways function).
Have raised a support ticket.

Regards,

Kevin

Sophos CE/CA (XG, UTM, Central Endpoint)
Gold Partner
Cancel
Vote Up +2 Vote Down

Cancel
0 Erick Jan 9 months ago in reply to Matthew Franklin

Hi Everyone,

This is noted. So far, upon checking, there’s no global issue with regard to registering access points to Sophos Central.

I would recommend raising a support ticket so that it can be properly checked.

I'm recreating the Matthew scenario with the access point on Central.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Erick Jan 9 months ago in reply to kerobra

Hi Keroba,

Can you share your case ID so that we can also check and monitor also.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Matthew Franklin 9 months ago in reply to Erick Jan

Much appreciated - please keep us updated
Cancel
Vote Up +1 Vote Down

Cancel

Reply

0 Matthew Franklin 9 months ago in reply to Erick Jan

Much appreciated - please keep us updated
Cancel
Vote Up +1 Vote Down

Cancel

Children

+2 Erick Jan 9 months ago in reply to Matthew Franklin

Hi Matthew,

Unfortunately, I also can't register and am experiencing the same error.

I'll check this with our internal team and keep you posted once I have an update.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up +4 Vote Down

Cancel