Is anyone else experiencing issues registering APX devices with with Sophos Central Wireless at the moment?
As per the Sophos guidance, I have disabled Wireless Protection within my local Sophos XG network (APs show as "Pending").
As a test, I have deleted a device from Sophos Wireless - then tried to re-register it.
When trying to register an APX 530 on Sophos Central it shows the below error
I think there may be a wider issue of being unable to register AP/APXs with Sophos Central at present. Sophos Support looks to be investigating, and other people may be experiencing the same. I suggest raising a support ticket.
See my post here: community.sophos.com/.../518097
I had the same error with an AP 15 behind a LANCOM Router (Telekom VDSL), the AP15 never made it for registration.Behind a Fritzbox (Deutsche Glasfaser) no Problems.
After Registration the AP15 connects again behind the LANCOM Router.
Erick Jan FYI - here too
I can confirm Matthews problem over two different ISPs and firewall gateways (one none-Sophos that did allways function).Have raised a support ticket.
Sophos CE/CA (XG, UTM, Central Endpoint)Gold Partner
This is noted. So far, upon checking, there’s no global issue with regard to registering access points to Sophos Central.
I would recommend raising a support ticket so that it can be properly checked.
I'm recreating the Matthew scenario with the access point on Central.
Erick JanCommunity Support Engineer | Sophos Technical SupportSophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS AlertsIf a post solves your question use the 'Verify Answer' link.
Can you share your case ID so that we can also check and monitor also.
Much appreciated - please keep us updated
Unfortunately, I also can't register and am experiencing the same error.
I'll check this with our internal team and keep you posted once I have an update.
06308382 / Sophos Central Wireless - no accesspoint registration