ISP Changed. End user not able to connect to the network.

One of the end user of SSL VPN changed his ISP. Since then he is not able to connect to the network through sophos. He is able to connect through a 3rd party VPN. What could be the problem.

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[edited by: Raphael Alganes at 2:17 PM (GMT -8) on 18 Feb 2025]

Top Replies

Sreenivasulu Naidu 23 days ago +1

Hi John Terry , could you share the sslvpn global settings config - like is static ip being used, is it tcp or udp? timers (dead peer/idle peer), SFOS version details. After expiry of 'dead peer' timer…

0 Sreenivasulu Naidu 23 days ago

Hi John Terry , could you share the sslvpn global settings config - like is static ip being used, is it tcp or udp? timers (dead peer/idle peer), SFOS version details. After expiry of 'dead peer' timer, end user able to connect the tunnel? and post network change, when tunnel bringup fails, what is the log (/log/sslvpn.log) seen on SFOS? is it AUTH_FAIL. Please check this.
0 Vivek Jagad 24 days ago

Hi John Terry ,

Thank you for reaching out to the community, can you please share the working and non-working logs for analysis, and also refer the following KBA - Sophos Firewall: Troubleshoot SSL VPN remote access connectivity and data transfer issues

Thanks & Regards,
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Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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