I'm monitoring reports of disappearing Connect Profiles here for a while but this was only very rarely happening for us.
Now we're renaming many AD users and we've noticed that many but not all of these users now face this issue.
With the old username the profile exists. After they are renamed and they rebooted their Computer, the Connect client is empty.
The userprofile on the computer remains unchanged.
In the C:\Program Files (x86)\Sophos\Connect\protected folders there are still some files.
Sophos-Connect-Version: 2.3.2.0927
Any suggestion how to avoid this situation for renamed users?
In the log I can see "dbg Disabling connections on user change"
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2025-01-15 06:57:02PM [7348] inf Starting Sophos Sophos Connect version 2.3.2.0927
2025-01-15 06:57:02PM [7348] dbg Initializing protected storage
2025-01-15 06:57:02PM [7348] inf No user is currently logged on
2025-01-15 06:57:02PM [7348] dbg Starting the auto-importer
2025-01-15 06:57:03PM [7348] inf Initializing strongSwan
2025-01-15 06:57:10PM [7348] dbg strongSwan version 5.9.5 has been started
2025-01-15 06:57:11PM [7348] inf Initializing open vpn service
2025-01-15 06:57:14PM [7348] dbg Starting the communications module
2025-01-15 06:57:14PM [7348] dbg Starting HTTP server on 127.0.0.1:60110
2025-01-15 06:57:14PM [7348] inf Sophos Connect started
2025-01-15 06:57:19PM [10704] dbg Sending telemetry data to sftelemetry.sophos.com:443
2025-01-15 11:55:31PM [6280] inf System is going to sleep
2025-01-16 08:08:59AM [6280] inf System has woken from sleep
2025-01-16 08:08:59AM [6280] dbg Disabling connections on wakeup
2025-01-16 08:08:59AM [6280] inf Cleaning up strongSwan
2025-01-16 08:08:59AM [6280] inf Initializing strongSwan
2025-01-16 08:09:05AM [6280] dbg strongSwan version 5.9.5 has been started
2025-01-16 08:09:05AM [6280] inf stopping openvpn service
2025-01-16 08:09:05AM [6280] inf Initializing open vpn service
2025-01-16 09:01:28AM [6280] dbg User change detected: current user is DOAMIN\new.username
2025-01-16 09:01:28AM [6280] inf Logged on user is DOAMIN\new.username
hid some data
[bearbeitet von: LHerzog um 9:58 AM (GMT -8) am 22 Jan 2025]
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