Very good to all!!!
Objective:
It is needed that the “SSL VPN” connections of the clients, are allowed to connect through “Sophos Connect” through the main_gateway, and in case of failure of this, they can connect through the backup_gateway.
Case:
main_gateway: x.x.x.x
backup_gateway: y.y.y.y
We have the following script .pro :
[
{
“gateway_order": ‘latency’,
“gateway": [ ‘x.x.x.x’, ‘y.y.y.y’ ],
“vpn_portal_port": 8443,
“otp": false,
“can_save_credentials": true,
“check_remote_availability": true,
“run_logon_script": true.
}
]
When the main_gateway is active, the connection works correctly through it.
However, when we simulate the main_gateway is down and the backup_gateway comes into operation, we get the following problem when connecting the VPN:
We get the error: “No response from gateway: [principal_gateway] 8443 tcp-client”.
Any idea why it is trying for the x.x.x.x if it is “down”.
Hi dan,
Thank you for reaching out to Sophos Community.
Is UDP allowed in the backup ISP?
Kindly do a TCPDump upon testing the connection to the backup gateway to give us more details on what is happening to the packet upon connection.
Erick Jan
Community Support Engineer | Sophos Technical Support
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