Sophos Connect Installation

Hi Pradeep ,

Thank you for reaching out to the community, yes in Labs we are facing the same issue, request you log a service request, and provide us with the case number, will get the resolution expedited...

As Vivek suggested above, please open a support case and kindly share with us the caseID on this thread once you have it. Thanks for your time and patience and thank you for choosing Sophos.

Regards,

Hi Team,

sorry for the delayed response the case id:07359318.Please verify it and resolve it ASAP.

Thank you Pradeep will help prioritize the reported issue...

Hi Pradeep  - We were able to reproduce the issue in-house. Looks like the required VC runtime environment is not present on your machine. Before installing the SCC 2.3, can you install this VC runtime - https://aka.ms/vs/17/release/vc_redist.x86.exe and try installing the SCC 2.3 again. This should help resolve the issue. Please let us know what's the status after you do this.

Hi Giridhar

Thanks for quick response and support. It really works now we are able install version 2.3 sophos connect.

Thank you Pradeep  for the confirmation, we are glad it helped resolved the issue. 

Hello Community,

This issue is being tracked under NCL-1844

External KB: https://support.sophos.com/support/s/article/KB-000046097?language=en_US

Workaround

Before installing Sophos Connect Client 2.3, the VC runtime must be installed.

Download Link: aka.ms/.../vc_redist.x86.exe
  

Regards,