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Sophos Connect Installation

Hello All,

Recently we are facing issue while installing sophos connect attached snip for your reference .please verify it and provide solution and help me to resolve this issue.

Thanks in advance.

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emmosophos 6 months ago +3 verified

Hello Community, This issue is being tracked under NCL-1844 External KB: https://support.sophos.com/support/s/article/KB-000046097?language=en_US Workaround Before installing Sophos Connect Client…

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+1 Giridhar Katti 6 months ago

Hi Pradeep - We were able to reproduce the issue in-house. Looks like the required VC runtime environment is not present on your machine. Before installing the SCC 2.3, can you install this VC runtime - https://aka.ms/vs/17/release/vc_redist.x86.exe and try installing the SCC 2.3 again. This should help resolve the issue. Please let us know what's the status after you do this.
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0 Pradeep 6 months ago in reply to Giridhar Katti

Hi Giridhar

Thanks for quick response and support. It really works now we are able install version 2.3 sophos connect.
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0 Vivek Jagad 6 months ago in reply to Pradeep

Thank you Pradeep for the confirmation, we are glad it helped resolved the issue.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Vivek Jagad 6 months ago in reply to Pradeep

Thank you Pradeep for the confirmation, we are glad it helped resolved the issue.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
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