Sophos XGS 4500 19.5.3
Before I fully understood how the Sophos/AD import and integration worked with respect to users, groups, and authentication for SSL VPN I set up AD search scopes to import users. I didnt understand that Sophos would automatically begin importing users and many users were imported that didnt need to be. I purged a vast amount of users but now find there are some users which need access through SSL VPN. From what I can tell, Sophos will not import the users again, regardless of any action I take.
Is there a way to force the firewall to import those users again? Can I force the firewall to import specific users?
Thanks,
Hello Fizzle ,
Thank you for reaching out to the community, those users need to re-authenticate the users as per the architect.
Refer the useful docs below:
> Configure Active Directory authentication.
> FAQs for Active Directory users and groups.
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Technical Support, Global Customer Experience
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Hi Vivek and thanks for the fast response. I've actually read those documents already, but the problem I have is that when individuals try to sign into the user portal they receive the message "Login failed". I have set the AD domain controllers as the primary authentication source for everything except the default administrator.
Under the log viewer > drop down menu > authentication , can you see what is the reason for the authentication failure ?
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Technical Support, Global Customer Experience
Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.