One of our customers is encountering the following DKIM issue. Emails from two suppliers are consistently being quarantined due to DKIM verification. The selectors are as follows:
s=strato-dkim-0003 c=relaxed/relaxed a=ed25519-sha256 b=512
s=strato-dkim-0002 c=relaxed/relaxed a=rsa-sha256 b=2048
On the selector "strato-dkim-0003," the XG firewall reports a "fail," and the email is quarantined (presumably because of the message: "Sophos Firewall quarantines DKIM-signed emails that use RSA SHA-1 or have key length less than 1024 or more than 2048 bits.").
However, shouldn't the XG firewall fall back to the "strato-dkim-0002" selector, which is accepted?
The customer is experiencing this issue with two suppliers who both use the same provider. For now, I have implemented a workaround by excluding the mail servers of the provider from DKIM checks, but I don't consider this a proper solution.
The version is: XG310 (SFOS 19.5.3 MR-3-Build652)
Hi Jules,
this issue is already tracked under the ticket ID NC-125084 with a workaround available.
Please contact support or send me a pm.
Thank you,
Janos
Hello Jules van Diesen ,
Thank you for reaching out to the community, Yes this is a known behavior - NC-124282/NC-125084 and a work around is available, request you to please log a service request, and revert us the case id here, so that we can expedite the workaround available.
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Technical Support, Global Customer Experience
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Hello Vivek Jagad,
I have logged service request 07041945
Best regards,
Jules
Hi Jules,
Thank you for sharing the case ID. Will put a note on your case.
Erick Jan
Community Support Engineer | Sophos Technical Support
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Hi Jules,
As for the update, the case handler has requested the below information. Kindly provide the necessary details through email directly with your case handler.
Would you kindly confirm the following details?
Below are the steps we’ll take to capture all the logs and configuration from the firewall:
Erick Jan
Community Support Engineer | Sophos Technical Support
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Hi,
To confirm, it matches NC-125084
Erick Jan
Community Support Engineer | Sophos Technical Support
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