Hi folks,
I have a question about the User Data Transfer Report, specifically the meaning of the "Used Time" column.
The documentation describes this as "Used Time: Time used for data transfer."
When I have run this report and filtered it to one particular day, the Used time for a user is reported as 57 days 23:31:42. They are also reported as transferring 7.34GB (3GB up and 4.34 down).
Can someone please explain what the Used Time column actually means, and how it can be reporting nearly 58 days of data transfer in 1 day.
Does it mean that the 7.34 GB was transferred over 58 days (if so why is it showing on a report which is filtered to 1 day), or was the total data transferred within the day the report is filtered to and is the Used Time column broken in some way?
I would really appreciate an explanation.
Thanks muchly.
K.
Hello KAD ,
Good day and thanks for reaching out to Sophos Community.
Can you confirm what SFOS version you are running? and could you show screenshot of the report you've generated and the settings/parameters when you generated it
Many thanks for your time and patience and thank you for choosing Sophos.
Cheers,
Raphael Alganes
Global Community Engineer, Support & Services
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Good morning Raphael,
Thank you for your response.
The device is showing the following : XGS3100 (SFOS 19.5.2 MR-2-Build624)XGS3100 (SFOS 19.5.2 MR-2-Build624)
I have gone to Reports, selected Applications & web, then in the dropdown menu I have selected User data transfer report. I have filtered the date to a single day (16/8). I have then selected a single user account from the report. It is showing the used time as nearly 58 days.
Can you please explain this Used Time number.
Kind regards, K.
Hello K,
Good day and thanks for these details.
It should mean that data transfer, uploaded, and downloaded value is worth 57 days but it seems odd to have that amount for only 1 day. I recommend you to open a support ticket for this to be further investigated. Kindly share with us the caseID once you have it.
Thanks,
Raphael Alganes
Global Community Engineer, Support & Services
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Hello Raphael,
I have logged a support ticket - 06939786.
Kind regards, K.
Hi KAD,
Thank you for sharing the case ID, will put a note on your case.
Erick Jan
Global Community Engineer, Support & Services
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Hi KAD,
Upon checking your case, they’re trying to reach out to you. However, the mobile that was provided ending with 777 can't proceed without a secure pin. Kindly provide an alternate number or a Zoom call if possible.
Alternatively, you can call anytime, day or night, for further triage with the next available Sophos engineer
Erick Jan
Global Community Engineer, Support & Services
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Hi KAD,
As per the last update, the case will be transferred to our GES team for further checking.
Erick Jan
Global Community Engineer, Support & Services
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If a post solves your question, please use the 'Verify Answer' button.
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