Kindly help, I can not access my xg firewall but the ip is responding to ping
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Kindly help, I can not access my xg firewall but the ip is responding to ping
Hello Idris Sanni1 ,
Thank you for reaching out to the community, please refer the KBA here.
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
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Yes I'm able to access it via console
can you check the network configurations for the respective Ports, try connecting a machine directly and see if you are able to access it...Still does not help, then request you to raise a support request, and will help you to expedite the resolution just provide me the service request number !
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
I am connected directly and all port configurations are perfect
Is your PC in the same network as the firewall LAN and does it get an IP address from the XG or are you manually assigning?
Ian
XG115W - v20 GA - Home
XG on VM 8 - v20 GA
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I first noticed it connecting via the wireless access point before connecting directly to the device itself.
While testing, I tested with a server connected directly to the switch, machine connected via access point and another connected directly to the xg all gave same response.
I first noticed it connecting via the wireless access point before connecting directly to the device itself.
While testing, I tested with a server connected directly to the switch, machine connected via access point and another connected directly to the xg all gave same response.
Hi,
beginning to look like a fresh install using the default settings?
Have you at any time changed the access rights to the XG?
Ian
XG115W - v20 GA - Home
XG on VM 8 - v20 GA
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Hi,
because you have not configured the XG yet, you might find that you are trying to connect to the a non configured port, try swapping to other ports.
You have advised you can access the console, please review the network configuration shown.
Ian
XG115W - v20 GA - Home
XG on VM 8 - v20 GA
If a post solves your question please use the 'Verify Answer' button.
Hello,
What was the output of the following:
if the GUI is still inaccessible, verify the configured destination port used for HTTPS GUI access using the following command: psql -U nobody -d corporate -c "select destinationport from tbllocalservicedetails WHERE localserviceid =2"
p.s You run this one from the Advanced Shell not the console
I will try the command then give an update.
How do I get to the advance shell since it is only accessible via console?
Youu advised you had console access in an earlier post in this thread.
Nowhere have you mentioned you have restarted your XG from a total power off.
Ian
XG115W - v20 GA - Home
XG on VM 8 - v20 GA
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Please post a copy of the login to the console screen you are seeing, you appear to be missing or using the wrong menu item?
Ian
XG115W - v20 GA - Home
XG on VM 8 - v20 GA
If a post solves your question please use the 'Verify Answer' button.