Kindly help, I can not access my xg firewall but the ip is responding to ping
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[edited by: emmosophos at 8:07 PM (GMT -7) on 17 May 2023]
Kindly help, I can not access my xg firewall but the ip is responding to ping
Hello Idris Sanni1 ,
Thank you for reaching out to the community, please refer the KBA here.
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
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May we know the model name and current firmware ?
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
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If a post solves your question please use the 'Verify Answer' button.
On the CLI, select option option 4. Device console
execute the following command :
console> system fsck-on-nextboot on
And then reboot/power cycle the appliance once again and check !!
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Are you getting any output on the console ? are you able to get the access of the appliance via console at all ?
https://support.sophos.com/support/s/article/KB-000035769?language=de
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.