I cannot access WEB Admin or SOPHOS XG Portal

Hello Idris Sanni1 ,

Thank you for reaching out to the community, please refer the KBA here.

Hi, still not working.

 How do I get to the advance shell since it is only accessible via console?

Youu advised you had console access in an earlier post in this thread.

Nowhere have you mentioned you have restarted your XG from a total power off.

Ian

Yes I can console into the.

I have actually run the suggested command before but it was not recognized via the console.

Please post a copy of the login to the console screen you are seeing, you appear to be missing or using the wrong menu item?

Ian

rfcat_vk  I'm not physically in the location where the device is but here is the screen after login via console

Hi,

thank you for the screenshot. After following the above thread I think you will need to re-image the XG. I hope you have a backup?

Ian

rfcat_vk  Yes I have a back up.

So what could have led to this issue?

I suspect a faulty disk. When in the console if you type "?" you should see a list of commands that you can use to explore your XG. The console display appears to be missing details.

Ian

Thank you all for your contributions.

The KB here did the magic support.sophos.com/.../KB-000042543

Thank you all for your contributions.

The KB here did the magic support.sophos.com/.../KB-000042543