Kindly help, I can not access my xg firewall but the ip is responding to ping
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Kindly help, I can not access my xg firewall but the ip is responding to ping
Hello Idris Sanni1 ,
Thank you for reaching out to the community, please refer the KBA here.
Thanks & Regards,
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I will try the command then give an update.
How do I get to the advance shell since it is only accessible via console?
Youu advised you had console access in an earlier post in this thread.
Nowhere have you mentioned you have restarted your XG from a total power off.
Ian
XG115W - v20.0.2 MR-2 - Home
XG on VM 8 - v20.0.2 MR-2
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Please post a copy of the login to the console screen you are seeing, you appear to be missing or using the wrong menu item?
Ian
XG115W - v20.0.2 MR-2 - Home
XG on VM 8 - v20.0.2 MR-2
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rfcat_vk I'm not physically in the location where the device is but here is the screen after login via console
Hi,
thank you for the screenshot. After following the above thread I think you will need to re-image the XG. I hope you have a backup?
Ian
XG115W - v20.0.2 MR-2 - Home
XG on VM 8 - v20.0.2 MR-2
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I suspect a faulty disk. When in the console if you type "?" you should see a list of commands that you can use to explore your XG. The console display appears to be missing details.
Ian
XG115W - v20.0.2 MR-2 - Home
XG on VM 8 - v20.0.2 MR-2
If a post solves your question please use the 'Verify Answer' button.
I suspect a faulty disk. When in the console if you type "?" you should see a list of commands that you can use to explore your XG. The console display appears to be missing details.
Ian
XG115W - v20.0.2 MR-2 - Home
XG on VM 8 - v20.0.2 MR-2
If a post solves your question please use the 'Verify Answer' button.
Thank you all for your contributions.
The KB here did the magic support.sophos.com/.../KB-000042543