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Scan Email Content - Cannot verify server identity

msaggers

Hi Community,

I see this issue was raised a few years ago but didnt experience the issue on SophosOSv17 when I enabled emailed IMAP(S) scanning. 

Since upgrading to V18, I have not been able to enable scanning of email content per the below image.  This is an important function for me as I dont run individual AV scanning services.

My mail provider is TPG and I use IMAPS.

using iPhone 11 with iOS 13.6

Any ideas?

 



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  • 0

    Hi Matt,

    My experience. You need to install the ca, then delete the imap accounts from the iPhone, power it off and on, then re-install the email accounts. Accepts the trust of the presented ca and it should work.

    ian

    XGS118 - v21.5.0

    XG115 converted to software licence v21.5.0

    If a post solves your question please use the 'Verify Answer' button.

    • 0 in reply to rfcat_vk

      thanks Ian, you're hot on this forum!

      I couldn't see anything on how to install the cert, assuming its a Sophos CA I need.

      Are there any KBs that have instruction for this?

      Cheers,

      Matt

      • 0 in reply to msaggers

        Hi Matt,

        I am in your time zone I think. They are kbas, but the best is to email the ca to yourself, double click on it in the iPhone email message and then follow instructions.

        ian

        XGS118 - v21.5.0

        XG115 converted to software licence v21.5.0

        If a post solves your question please use the 'Verify Answer' button.

        • 0 in reply to rfcat_vk

          do I generate a cert off the XG and then install on the phone? 

           

          Something like....

           

          • 0 in reply to msaggers

            Hi Matt,

            no, just copy the default CA or the SSL.

            Ian

            XGS118 - v21.5.0

            XG115 converted to software licence v21.5.0

            If a post solves your question please use the 'Verify Answer' button.

            • 0 in reply to rfcat_vk

              I have had a look around Ian but cant figure it out.

              Any advice on how to copy the cert so I can email and install on iPhone.

              Apologies if this is basic stuff, but just cant see how.

               

              • +1 in reply to msaggers

                Hi Matt,

                Both of those have download buttons.

                Ian

                XGS118 - v21.5.0

                XG115 converted to software licence v21.5.0

                If a post solves your question please use the 'Verify Answer' button.

                • +1 in reply to rfcat_vk

                  Done, thanks again Ian!