Interface reports red in the dashboard

Hi Adam Rippon 

If the XG not able to ping the IP configured in failover condition then it will declare the status as red.

Hi Keyur

Thanks for your response. Yes, i do understand that is the case, so in the event we have an ISP which requires the WAN connection to be configured with a VLAN are you suggesting there is nothing we can do to stop the incorrect reporting?

Thanks

Adam

Hi Adam Rippon 

I would say, it's a behavior that how XG checks for Gateway status but in your case, the actual Interface has DHCP, and VLAN is configured to get ISP connection, it is possible to share the configuration of both Interface and also from WAN link manager?

Hi Keyur,

No problem - details as requested below.

Thanks for your help

Cheers

Adam

Hi Adam Rippon 

Thank you for sharing details and screenshot, as per my knowledge, the XG behaves as I suggested in the previous post. Still, I will try to replicate the scenario and if I get a workaround on the reported issue, I will update you and this thread further.

Many thanks Keyur

Hi Adam Rippon 

Would you try with below steps that may help you to overcome the issue which you are observing with Interface and Gateway status. 

In your current setup and settings your actual Port2 which is set with WAN via DHCP is not getting used at all and as it is set to WAN giving the down status on Interface and Gateway tab.

I would suggest below steps:

1) Remove the current settings of Port2 completely.

2) Re configure main physical Port2 with zone LAN or DMZ with any fake static IP.

3) Add VLAN over Port2 with zone as in WAN with ISP IP assignment method ( In your case DHCP).

This will fix the issue. 

Note: As this changes is related to WAN Interface request you to take a backup for safety measure with current settings and try this steps with appropriate downtime.

Hi Adam Rippon 

Would you try with below steps that may help you to overcome the issue which you are observing with Interface and Gateway status. 

In your current setup and settings your actual Port2 which is set with WAN via DHCP is not getting used at all and as it is set to WAN giving the down status on Interface and Gateway tab.

I would suggest below steps:

1) Remove the current settings of Port2 completely.

2) Re configure main physical Port2 with zone LAN or DMZ with any fake static IP.

3) Add VLAN over Port2 with zone as in WAN with ISP IP assignment method ( In your case DHCP).

This will fix the issue. 

Note: As this changes is related to WAN Interface request you to take a backup for safety measure with current settings and try this steps with appropriate downtime.

Hi Vishal,

Thankyou for getting in touch.

I will give this a try & get back to you.

Appreciate your assistance

Cheers

Adam

Hi Vishal,

Just wanted to confirm that the solution worked perfectly.

Genuinely appreciate the assistance.

Cheers

Adam

Hi Adam Rippon 

Thanks for the update and issue status confirmation, I am glad to hear that provided steps work for you.