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Shut down Sophos Mobile Control Server and remove all devices and users

philyboy1

Hi 

Our company was acquired and I am looking for the best way to shut down Sophos Mobile Control server and decomission all the devices.  Is there a way to send out a mass decomission to all devices?  I do not need to keep any of the profiles or settings on people devices.   Obviously I do not want to wipe them either though.  Just remove all the company profiles and settings and return them to original.

Thanks for the help.

:57506


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    Hi philyboy1,

    This depends on the version of Mobile Control you're using. In SMC 5 there is a way to tag all devices and execute a task on them.

    For example, if it's an iOS device:

    1. Make sure your device is turned on.
    2. Open the 'Settings' menu.
    3. Go to the 'General' options and select it.
    4. Select the 'Profiles' section.
    5. Open the profile 'Sophos Mobile Control'.
    6. Click the 'Remove' button.
    7. Every profile which was installed via Sophos Mobile Control is now uninstalled and the software is removed.

    If the SMC client is installed (this is an optional component) you should also remove it.

    1. Locate the application on your device.
    2. Remove the application in the normal way.
    :57521

    Lee Anderson | Manager, Technical Support

    *Sign up for SMS notifications here or check the status of Sophos Central here.

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  • 0

    Hi philyboy1,

    This depends on the version of Mobile Control you're using. In SMC 5 there is a way to tag all devices and execute a task on them.

    For example, if it's an iOS device:

    1. Make sure your device is turned on.
    2. Open the 'Settings' menu.
    3. Go to the 'General' options and select it.
    4. Select the 'Profiles' section.
    5. Open the profile 'Sophos Mobile Control'.
    6. Click the 'Remove' button.
    7. Every profile which was installed via Sophos Mobile Control is now uninstalled and the software is removed.

    If the SMC client is installed (this is an optional component) you should also remove it.

    1. Locate the application on your device.
    2. Remove the application in the normal way.
    :57521

    Lee Anderson | Manager, Technical Support

    *Sign up for SMS notifications here or check the status of Sophos Central here.

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