Loss and Theft - does not like screen lock on Samsung Galaxy Nexus/Jelly Bean

Hello,

we have not heared of the particualr problem yet.

Normally, setting a pin is enough to be able to activate "Loss & Theft".

Please be sure that Sophos Mobile Security is set up as a device administrator.

Maybe a reboot after seeting up a pin helps.

Regards
Thomas

Hello,

we have reproduced taht in our lab (Galaxy Nexus using Android 4.1.1).

It only works if you choose the pattern passcode.

We have given that to development. They will try to fix that for the next release.

Regards
Thomas

Hello,

thanks for that hint.

We will keep looking into it an hope to have a solution ready soon.

Regards
Thomas

Hello,

we have released a new version today that should fix your issue.

Regards

Thomas

Indeed it does. Thanks.

Hello,

thanks for the hint. I will check with our development to see if they changed the behaivior regarding this function.

Regards
Thomas

Hello,

can you please send us the verbose tracing?

1) Goto the Main Screen --> Menu --> Settings --> Check the verbose tracing

2) Open the Lost and theft Wizard and and select to activate a lock method

3) Goto the Main Screen --> Menu --> Settings --> "Send Trace log" and send them to us (Do not user the google mail account since tat app removes the logs from the mail.

Thanks and Regards
Thomas