Thread Info
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Loss and Theft - does not like screen lock on Samsung Galaxy Nexus/Jelly Bean

pmrtvcom

I installed Sophos Mobile Security today and am impressed with the malware scanner. (BTW, it found none on my phone!)

However, it seems to insist that "Screen lock is disabled." - I have tried adjusting it to lock Immediately on sleep, and have tried pattern and password modes, but on my Samsung Galaxy Nexus, it does not seem to make a blind bit of difference, therefore the Loss and Theft features cannot be used.

Is there a workaround, or will there be a fix, for this?

:1008664


This thread was automatically locked due to age.
  • 0

    Hello,

    we have not heared of the particualr problem yet.

    Normally, setting a pin is enough to be able to activate "Loss & Theft".

    Please be sure that Sophos Mobile Security is set up as a device administrator.

    Maybe a reboot after seeting up a pin helps.

    Regards
    Thomas

    :1008698
    • 0
      I've tried a PIN too, and rebooted.

      It will set as device administrator but still complains that screen lock is disabled.
      :1008708
      • 0

        Hello,

        we have reproduced taht in our lab (Galaxy Nexus using Android 4.1.1).

        It only works if you choose the pattern passcode.

        We have given that to development. They will try to fix that for the next release.

        Regards
        Thomas

        :1008714
        • 0
          It doesn't even work with pattern for me.
          :1008742
          • 0

            Hello,

            thanks for that hint.

            We will keep looking into it an hope to have a solution ready soon.

            Regards
            Thomas

            :1008918
            • 0

              Hello,

              we have released a new version today that should fix your issue.

              Regards

              Thomas

              :1009030
              • 0

                Indeed it does. Thanks.

                :1009054
                • 0
                  Unfortunately this appears to have broken again for me... I am set up with password but it says screen lock is disabled.
                  :1010042
                  • 0

                    Hello,

                    thanks for the hint. I will check with our development to see if they changed the behaivior regarding this function.

                    Regards
                    Thomas

                    :1010056
                    • 0

                      Hello,

                      can you please send us the verbose tracing?

                      1) Goto the Main Screen --> Menu --> Settings --> Check the verbose tracing

                      2) Open the Lost and theft Wizard and and select to activate a lock method

                      3) Goto the Main Screen --> Menu --> Settings --> "Send Trace log" and send them to us (Do not user the google mail account since tat app removes the logs from the mail.

                      Thanks and Regards
                      Thomas

                      :1010058
                      Unfiltered HTML