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SMC IOS can´t sync, "Authentification failed"

PhilippZ

Hello,

we have some ipad devices from ios 7 up to 9.2, which can´t sync from the SMC app anymore (or for a lomger time), I still can push apps and profiles, but the users can´t do it by themselfes to refresh the recommended apps list.

When doing a sync, the error "Sync failed, authentification failed" appears



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    Hi PhilippZ,

    have you perhaps updated you SMC server from version 4 to version 5 and the apps are still using an old SMC 4 app?

    If so, you have to update the SMC app to the latest version to make sure communication is possible.

    If the above does not apply, please raise a support request providing a set of SMC server logs and an iOS device log.

    How to get these logs is described in our articles 121306 and 113906.

    Best regards

    Stefan

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  • 0

    Hi PhilippZ,

    have you perhaps updated you SMC server from version 4 to version 5 and the apps are still using an old SMC 4 app?

    If so, you have to update the SMC app to the latest version to make sure communication is possible.

    If the above does not apply, please raise a support request providing a set of SMC server logs and an iOS device log.

    How to get these logs is described in our articles 121306 and 113906.

    Best regards

    Stefan

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