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SMC IOS can´t sync, "Authentification failed"

PhilippZ

Hello,

we have some ipad devices from ios 7 up to 9.2, which can´t sync from the SMC app anymore (or for a lomger time), I still can push apps and profiles, but the users can´t do it by themselfes to refresh the recommended apps list.

When doing a sync, the error "Sync failed, authentification failed" appears



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    Hi PhilippZ,

    Please confirm that the devices are running 9.2.
    Apple has released an update to 9.2.1 very recently that addresses this particular issue, and updating your iOS version to 9.2.1 should resolve your issue.

    You can find more information in our knowledgebase article here: community.sophos.com/.../123394

    Thanks.

    PaulD
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  • 0
    Hi PhilippZ,

    Please confirm that the devices are running 9.2.
    Apple has released an update to 9.2.1 very recently that addresses this particular issue, and updating your iOS version to 9.2.1 should resolve your issue.

    You can find more information in our knowledgebase article here: community.sophos.com/.../123394

    Thanks.

    PaulD
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