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SMC 5 - List of Actions that require the SMC app?

Hi, 

When using SMC 4, certain actions where only supported when the SMC mobile app was actively running. 

However in SMC 4, I thought I could at least Lock a device using the backend WebUI without requiring the SMC app to be running?

This doesn't seem to be the case anymore!? - When I try to lock a device, and that device doesn't have the SMC mobile app running, the task just sits there in the backend WebUI with a status of "delayed".

QUESTIONS:

Q1. Have the task requirements changed in SMC 5?

Q2. Which of these tasks in SMC 5 require the SMC mobile application to be actively running? - This question goes to both iOS and Android OS. 

  • Decommission
  • Install App
  • Locate
  • Lock
  • Refresh
  • Reset password
  • Send Message
  • Transfer Profile
  • Wipe

The reason why I ask is that if there is a problem with the SMC mobile app running or communicating with the backend, then this simply cripplies the management and security of the devices, and therefore defeats the whole MDM purpose. In other words - 'Control' becomes 'Control Zero' 

Thanks, 

John

:56735


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  • Hi John,

    just to add one more thing regarding your initial entry. You wrote:

    When I try to lock a device, and that device doesn't have the SMC mobile app running, the task just sits there in the backend WebUI with a status of "delayed".


    The status "Delayed" indicates, that there still might be an active task for this device. Therefore, the "Lock" task is delayed.

    You should check the current task for the device in question by looking into the device details and checking the "Tasks" app.

    If there is a task which is not yet in the "Completely failed" or "Successful" status, please delete it and try the "Lock" again.

    Best regards

    Stefan

    :57581
Reply
  • Hi John,

    just to add one more thing regarding your initial entry. You wrote:

    When I try to lock a device, and that device doesn't have the SMC mobile app running, the task just sits there in the backend WebUI with a status of "delayed".


    The status "Delayed" indicates, that there still might be an active task for this device. Therefore, the "Lock" task is delayed.

    You should check the current task for the device in question by looking into the device details and checking the "Tasks" app.

    If there is a task which is not yet in the "Completely failed" or "Successful" status, please delete it and try the "Lock" again.

    Best regards

    Stefan

    :57581
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