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SMC 5 - List of Actions that require the SMC app?

RL

Hi, 

When using SMC 4, certain actions where only supported when the SMC mobile app was actively running. 

However in SMC 4, I thought I could at least Lock a device using the backend WebUI without requiring the SMC app to be running?

This doesn't seem to be the case anymore!? - When I try to lock a device, and that device doesn't have the SMC mobile app running, the task just sits there in the backend WebUI with a status of "delayed".

QUESTIONS:

Q1. Have the task requirements changed in SMC 5?

Q2. Which of these tasks in SMC 5 require the SMC mobile application to be actively running? - This question goes to both iOS and Android OS. 

  • Decommission
  • Install App
  • Locate
  • Lock
  • Refresh
  • Reset password
  • Send Message
  • Transfer Profile
  • Wipe

The reason why I ask is that if there is a problem with the SMC mobile app running or communicating with the backend, then this simply cripplies the management and security of the devices, and therefore defeats the whole MDM purpose. In other words - 'Control' becomes 'Control Zero' 

Thanks, 

John

:56735


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  • 0

    Answer from Sophos support:

    For Android, all communication is done via the SMC application, so it is necessary that the app is installed and the device administrator is activated for the SMC app.
    This was the same for SMC 4.0 and older.

    For iOS the SMC app is only required to run in the background for the following features: Locate, automatic sync. This was also the case within SMC 4.0. Everything else can also be done if the app is not running.

    :56769
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  • 0

    Answer from Sophos support:

    For Android, all communication is done via the SMC application, so it is necessary that the app is installed and the device administrator is activated for the SMC app.
    This was the same for SMC 4.0 and older.

    For iOS the SMC app is only required to run in the background for the following features: Locate, automatic sync. This was also the case within SMC 4.0. Everything else can also be done if the app is not running.

    :56769
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