MacOS and Windows policies missing in Sophos Mobile

Hello,

We currently have a strange problem. The Super Admin user does not have the option to create policies for MacOS or Windows in Sophos Central Mobile. However, another user in the admin role can. For example, the option for setup policies is also missing.

We have already tested different browsers or devices, but without success.

Best regards



Edit Tags
[edited by: GlennSen at 10:53 AM (GMT -7) on 2 Jul 2024]
Parents
  • Thank you for reaching out to the community forum.

    This really does sound strange. Can you share with us the roles applied to this Supper Admin account? You can log in to this Account on your Sophos Central and then go to General settings role management = Supper Admin. 

    Check if all options has check mark on it.

      

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
  • Hello,

    thanks for your reply. It really is a strange issue.

    The Super Admin has all roles applied .

    Could it be, that somehow the connected Azure AD is the issue? Because our Super Admin is a separate Account, that has been created in Central itsself and isnt connected to anything else. But the Admin Account is synced from Azure. 

    There shouldnt be any other differences as far as Im aware.

Reply
  • Hello,

    thanks for your reply. It really is a strange issue.

    The Super Admin has all roles applied .

    Could it be, that somehow the connected Azure AD is the issue? Because our Super Admin is a separate Account, that has been created in Central itsself and isnt connected to anything else. But the Admin Account is synced from Azure. 

    There shouldnt be any other differences as far as Im aware.

Children
No Data