This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

WiFi Security

Since the new version including WiFi Security is installed on my Samsung S8 with the latest samsung system update installed I often receive the system-warning "The System is overloaded by Sophos Security" . The whole smartphone gets very warm and the battery goes down from 100 % to 4 % within less than 3 hours.

What can I do against that?

Or do I have to deinstall Sophos ans use another Security Program?

You can also answer in German.

Kind regards

Anbema60



This thread was automatically locked due to age.
Parents
  • Hi Ansgar Beckmann,

    Can you help with some additional details regarding this so that it would help me out in figuring out the problem? 

    Is your Sophos Mobile Security Application unmanaged or Managed? May I also know what version of the application you are using? 

    Do you see the issue even after reinstalling the client? If yes, can you share us the trace log from the following menu - Sophos Mobile Security > Menu (Top left corner) > Settings > Send Trace log.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Reply
  • Hi Ansgar Beckmann,

    Can you help with some additional details regarding this so that it would help me out in figuring out the problem? 

    Is your Sophos Mobile Security Application unmanaged or Managed? May I also know what version of the application you are using? 

    Do you see the issue even after reinstalling the client? If yes, can you share us the trace log from the following menu - Sophos Mobile Security > Menu (Top left corner) > Settings > Send Trace log.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Children
No Data