How can I remove andr/xgen-vc? I did'nt find this malware in internet, exept in an Sophos help file. Several other antimalware does'nt find it at all. Is it a fake?
Thanks for kindly help
This thread was automatically locked due to age.
How can I remove andr/xgen-vc? I did'nt find this malware in internet, exept in an Sophos help file. Several other antimalware does'nt find it at all. Is it a fake?
Thanks for kindly help
Hi Joachim Hoster & Tim Krieger,
Anr/Xgen-vc is Sophos nomenclature for android based malwares, you may not find any reference with other AV vendors(As they might follow thier own naming methods) or othr sources.
May I know if you are using Central or On-premise version of Sophos Mobile control?
Tim Krieger- Thanks for the addtional information on this. Will it be possible to provide the log for the detection? (Navigate to Sophos Mobiel security > Menu > log >Check for Security assessment entry)
Regards,
Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Hi,
thanks for your answer. I for myself am using Sophos Mobile Security, so the Sophos freeware. I am not sure if this is the answer to your question if I am using Central or On-premise version of Sophos Mobile Control because I think there is a difference between Mobile Control and Mobile Security.
According to the log entry:
When I had a look in the log for that entry, I first could not find any entry where the detection of that malware was mentioned. The reason for this is, that there is no malware or PUA detected during the daily scheduled scan. But when I perform a manual scan the malware is detected. The according log entry is:
“Threat "Andr/Xgen-VC" was found in app "Update" (com.redstone.ota.ui)”
(I am using the German version of this app, so the text above is my own English translation, and so it might not be exact the same as in the English version of the app.)
Hi everyone,
would it be possible to get details regarding the devices in use (Manufacturer & model) and the currently installed firmware version?
Our Labs team is currently investigating this issue and requires this information.
Thank you in advance
Stefan
Hi,
good to hear that you’re working on this issue. I am using the Gigaset GS270 plus with android version 7.0. The actual installed firmware version is “GIG_GS270_plus_S120”.
Earlier this morning I also communicated with Joachim Hoster via private message and so I know that he is also using the Gigaset GS270 plus with android version 7.0.
Regards,
Tim
Seems to be a Gigaset problem: I have a Gigaset GS170, Android 7.0, Build GIG_GS170_S110, Kernel 3.18.35+, Baseband-Version MOLY.LR9.W1444.MD.LWTG.MP.V110.5.P33 2017/11/14
[#8244402] Web support query won't help me, because it doesn't apply to the free version
So another five days have passed. Are there any solid news on this yet? Still getting the same results here.
Is there an ETA as to when this will be resolved? What's the current status of this? Are more tickets necessary or will this issue be taken care of via the information you forwarded to the "labs team".
I'm running a Sophos UTM home license and was very happy with the product. It led me to believe Sophos is a trustworthy and experienced security company but so far I'm utterly disappointed by the handling of this issue.
One threat or PUA found.
Security assessment; 2018/07/27 01:01:35; com.gigaset.helpapp added to security assessment
Scanner; 2018/07/27 01:01:17; Threat 'Andr/Xgen-VC' was found in app 'Upgrade' (com.redstone.ota.ui).
Security assessment; 2018/07/27 01:01:16; com.redstone.ota.ui with threat Andr/Xgen-VC added to security assessment
Scanner; 2018/07/27 00:59:51; Virus definitions updated to version 3.72.42:2018072512.
Please forward this to the team and act on this issue. The android landscape is very diverse - it takes decent processes to keep up with it. App signature scans are not the solution.
Gigaset just wrote me that the Update application is harmless [:O]
Looks like Sophos doesn't care about it/does not provide whitelist
I think everything is said. This company disqualifies itself.
My consequence, never again SOPHOS
Hi Ano Nymous,
The system update is now re-classified as PUA (earlier it was andr/xgen-vc). Upon investigation, it was confirmed that there is analytics info sent out and it has the potential to install the app not related to firmware. Hence this detection is unlikely to be changed/ revoked.
Since the classification is moved to PUA, you should be able to set the action (Allow or delete) or even disable the PUA detections.
Regards,
Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Hi Ano Nymous,
The system update is now re-classified as PUA (earlier it was andr/xgen-vc). Upon investigation, it was confirmed that there is analytics info sent out and it has the potential to install the app not related to firmware. Hence this detection is unlikely to be changed/ revoked.
Since the classification is moved to PUA, you should be able to set the action (Allow or delete) or even disable the PUA detections.
Regards,
Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.