Update Version 8.5.2765 Broke The Leftside Navigation Menu (Android Lollipop 5.0.2)

Thanks for this report, we are already investigating, for the meantime please reinstall the app if not done so yet and let us know if the problem still persits.

Please attach the log to this post, go to Settings, at the bottom there is the "Send trace" option.

Thank you for the reply, David.

I am attaching the logs (6 of them). Like I had mentioned earlier, I am unable able to access the Settings page by selecting it from the left navigation menu.

Fortunately, I had added the Scanner page as a Favorite to the bottom of the app. Once I could access the Scanner page this way, I was able to access the Settings page by selecting the wheel icon at the top right corner of the app.

As for your suggestion to try re-installing the app, I am afraid it will wipe out the numbers in my call blocking list. I have around 25 numbers added to the block list. There isn't a way to save off these numbers, right? I mean, before I uninstall the app.

I wish the app had such a feature, to save all blocked numbers to a text document or something, which one could import after re-installing the app. An Export/Import backup feature, that is.

2262.com.sophos.smsec.crash.sophos.log

8400.smsec.sophos.log

0652.smsec.trace.sophos.log

6888.com.sophos.smsec.crash.sophos.log.old.sophos.log

2313.com.sophos.smsec.trace.sophos.log.old.sophos.log

There is another log file named com.sophos.smsec.trace.sophos.log.

This file is 6.3 MB large, whereas your website restricts upload file sizes to 1024 KB.

I am unable to copy+paste the content in a reply either. It has a total of 59,608 lines. I am able to paste it in a reply, but clicking the Post button in the reply page is taking a very long time without success.

Hi Sivabhaskar S,

I don't find any leads in the logs that have been uploaded here. It would really help if you could try reinstalling it once and if we are still facing the same issue we can moved forward with the fresh set of logs.