Authentication failed. Please check your credentials and try again.

Question

Hi Sophos Team, 
 I keep getting the following error, even after resetting my password and verifying the code on different day this week as well as different occasions. 
 Error Message: Authentication failed. Please check your credentials and try again.

Once, I change the password, it takes me in to my Sophos ID page. Please see the image below:

Please assist to get logged into the portal. 
 
 Thanks, 
 Iman

GlennSen · Answer

Hello Iman, Thank you for reaching out to our community forum. 
 With regard to this authentication issue that you're currently facing. I would suggest you reach out to our Customer Care team so they can assist you further with this. You can connect with them via chat through our support porta or speak to them directly via call.