An Error When try to manage firewall from sophos central

Hello to all , 
i have an error when try to manage firrewall from central 
it give me " the firewall is not responding to the login request as fast as expected. please wait a while and try again, or check that the firewall is not experiencing any internet connectivity issues." 
i try on all browsers but not help

and in log viewer at sophos give me " Failed to send firewall information from device to CM ".
how to fix this ?
i can to add my firewall to group and manage policy and works fine 
but cant manage the firewall from central



Updated the tags
[edited by: Gladys at 5:31 AM (GMT -7) on 27 Oct 2023]
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