Sorry if someone else has already mentioned/asked this. I couldn't find any other posts related. So hopefully I'm just missing something and it's an easy fix on my end.
When running a phishing campaign it all goes as expected, reporting works great as well, training is effectively taken and reported back. I close the campaign. But afterwards the limit hangs and retains most of the whole number of users. It's dropped down 100 or so here and there, but it's still saying we've used up over 1k of our 1.4k.
All current campaigns have been ended/canceled. What suggestions do you have to take this number all of the way down to zero? My understanding of this would be it's active phishing emails that are sent out and being tracked by a campaign. Then once the campaign ended. It would return all of the used phish threat licensed emails back to you, reducing your limit.
Please let me know if I'm missing something or misunderstanding the process.
Thank you,
Robert
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