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Software installation

nikolaj over 7 years ago

Hello,

I need to deploy a software in a subset of domain computers.

How can I prevent Sophos from scanning the process that install the software?

Thank you.

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0 Haridoss Sreenivasan over 7 years ago

Hi nikolaj

You would have to exclude the processes. As far as I know, the most used installer process is msuiexec, hence you may add that to the exclusion list. I would like to keep you informed that excluding this installer process is not recommended.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 nikolaj over 7 years ago in reply to Haridoss Sreenivasan

Thank you, but I have noticed that the installation in launched under a process called "setup (1)" as shown in the picture. So I guess that the installation process not use the generic process that you have mentioned.
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0 Haridoss Sreenivasan over 7 years ago in reply to nikolaj

Hi nikolaj

You are right, in this case, the setup(1) has to be added to the exclusion list. Let me know if that helps resolve the issue.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 nikolaj over 7 years ago in reply to Haridoss Sreenivasan

Here?
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0 Haridoss Sreenivasan over 7 years ago in reply to nikolaj

Hi nikolaj

Yes, that is where you add it.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 nikolaj over 7 years ago in reply to Haridoss Sreenivasan

Even if I add it, when I try to install the software I can see the SAVService process (see the picture below) and the software takes time to begin with the installation.

I also disabled the on access scan on this particular computer (see picture below) but the software likewise takes time to begin with the installation.
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