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SOPHOS Server (application and Database) IP change problem

Shariar

HI,
As per case ID 2721079 we have successfully changed (07-04-2011) mrinit.conf and replaced the old IP with new IP address for both SOPHOS Application and Database Server.

1. Clients can connect with both servers and can takes update.
2. mrinit.conf files remains unchanged with old IP address

3. repeated the same process again but error shows in output

4. ConfigCID.exe found in several places

(Application Server)

F:\Program Files\Sophos\Enterprise Console\SUMInstaller\Update Manager

F:\Program Files\Sophos\Enterprise Console\SUM

F:\Program Files\Sophos\Enterprise Console

(DB Server)

E:\Program Files\Sophos\Enterprise Console

E:\Program Files\Sophos\Update Manage

5. From 12-04-2011 clients (End Point Security 9.5) are not responding to dashboard.
6. SOPHOS Enterprise Console (4.5) can open.

Please help.

Thanks,

Shariar

:12047


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  • 0

    Hello Shariar,

    so you changed the IP of the management server but not its name? It's not totally clear from what you've said.

    1. Clients can connect with both servers and can takes update.

    That's why I assume you didn't change the name as updating works

    2. mrinit.conf files remains unchanged with old IP address

    Where is this mrinit.conf you've checked - on a client? Is the one in the CID's root (\CIDs\Snnn) correct and did you also put it in the \rms subfolder? That's where it should reside in order to be picked up by the clients. You did export/import the Certification Manager keys - didn't you?

    3. repeated the same process again but error shows in output

    What was the exact process you're referring to - and what's the error you receive? 

    Please check the Network Communications Report on a Client and the ClientMRInit-<timestamp>.log from %Windir%\temp.

    Christian

    :12049
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        Unfortunately your post is empty

        :12057
        • 0

          Hello Christian,
          1.Yes I have only changed the IP address Hostname remains unchanged.
          2.mrinit.conf checked on client and server both end .
          a)yes I have put mrinit.conf file to the \rms subfolder. Please note \rms\mrinit.conf file is unchanged but \CIDs\S000\mrinit.conf remains unchanged
          3.changed the \CIDs\S000\mrinit.conf file and run the following command :

          --

          F:\Program Files\Sophos\Enterprise Console>ConfigCID.exe \\10.5.14.11\SophosUpda
          te\CIDs\S000\SAVSCFXP\
          Read catalog file master.upd
          root=\\10.5.14.11\SophosUpdate\CIDs\S000\SAVSCFXP\
          dir =
          prod={f26f7ec0-1302-4da7-8b6b-a5383051d41a}
          elem:     418, 0xDE1BB4D1, \root.upd
          elem:     349, 0x422C2E8E, \crt\cidsync.upd
          elem:    1951, 0x4418E595, \nac\cidsync.upd
          elem:    2026, 0x4B7D887F, \nac64\cidsync.upd
          elem:    3269, 0xBC79D44D, \rms\cidsync.upd
          elem:    6296, 0xC632F670, \sau\cidsync.upd
          elem:   20835, 0xBED76B7C, \savxp\cidsync.upd
          elem:    9905, 0x80B8507E, \scf\cidsync.upd
          Read catalog file cidsync.upd
          Read catalog file savxp\cidsync.upd
          Read catalog file rms\cidsync.upd
          Read catalog file sau\cidsync.upd
          Nothing to do for \sau\sauconf.xml
          Nothing to do for \savxp\savconfappc.xml
          Nothing to do for \savconfappc.xml

          Wrote catalog file cidsync.upd

          Wrote catalog file sau\cidsync.upd

          Wrote catalog file savxp\cidsync.upd

          Wrote catalog file rms\cidsync.upd

          Processing \root.upd
          Read catalog file root.upd
          Checksums match

          Processing \crt\cidsync.upd
          Read catalog file cidsync.upd
          Checksums match

          Processing \nac\cidsync.upd
          Read catalog file cidsync.upd
          Checksums match

          Processing \nac64\cidsync.upd
          Read catalog file cidsync.upd
          Checksums match

          Processing \rms\cidsync.upd
          Read catalog file cidsync.upd
          Checksums match

          Processing \sau\cidsync.upd
          Read catalog file cidsync.upd
          Checksums match

          Processing \savxp\cidsync.upd
          Read catalog file cidsync.upd
          Checksums match

          Processing \scf\cidsync.upd
          Read catalog file cidsync.upd
          Checksums match

          Wrote catalog file master.upd
          --

          Thanks,

          Shariar

          :12075
          • 0

            Hello Shariar,

            I'm surprised that mrinit.conf doesn't appear in ConfigCID's output after you have changed it. Please remove it from the \rms subfolder, run ConfigCID.exe, check that it is removed from the catalog (the output should say so) and then put it back in and rerun ConfigCID.

            Christian

            :12077
            • 0

              Hello Christian,

              Yes that’’’’s also making me surprised.
              Please note while changing the IP address first time (07-04-2011) following output shows
              -----

              Adding entry for \rms\mrinit.conf
              Adding entry for \mrinit.conf

              -----

              But from 11-04-2011 found the old IP address in mrinit.conf and repeated the mention process again but no change.

              Thanks,

              Shariar

              :12081
              • 0

                Hello Christian,

                mrinit.conf last modification date shows 12/18/2010.

                Thanks,

                Shariar

                :12105
                • 0

                  Hello Shariar,

                  is this the mrinit.conf in the root of the CID (not the one in the RMS subfolder)? IIRC the one in the root is replaced by the one in %programfiles%\Sophos\Enterprise Console\SUM (this is the one created at SEC install time). To make the clients use a different setting an updated version must be put in the \rms subfolder. As I said - t make sure this one is correctly processed delete it from the subfolder, run ConfigCID (which might or might not display that it is removed), add it back in and run ConfigCID again - which now should say Adding entry ....  It should then be picked up correctly by the clients (if they haven't done so yet).

                  Note that the clients might revert to "old" settings if the is no mrinit.conf in the \rms subfolder and an mrinit.conf.orig exists in the \Sophos\Remote Management System\ folder on the client.

                  Christian

                  :12111
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