SOPHOS Server (application and Database) IP change problem

Hello Shariar,

so you changed the IP of the management server but not its name? It's not totally clear from what you've said.

1. Clients can connect with both servers and can takes update.

That's why I assume you didn't change the name as updating works

2. mrinit.conf files remains unchanged with old IP address

Where is this mrinit.conf you've checked - on a client? Is the one in the CID's root (\CIDs\Snnn) correct and did you also put it in the \rms subfolder? That's where it should reside in order to be picked up by the clients. You did export/import the Certification Manager keys - didn't you?

3. repeated the same process again but error shows in output

What was the exact process you're referring to - and what's the error you receive? 

Please check the Network Communications Report on a Client and the ClientMRInit-<timestamp>.log from %Windir%\temp.

Christian

Unfortunately your post is empty

Hello Christian,
1.Yes I have only changed the IP address Hostname remains unchanged.
2.mrinit.conf checked on client and server both end .
a)yes I have put mrinit.conf file to the \rms subfolder. Please note \rms\mrinit.conf file is unchanged but \CIDs\S000\mrinit.conf remains unchanged
3.changed the \CIDs\S000\mrinit.conf file and run the following command :

--

F:\Program Files\Sophos\Enterprise Console>ConfigCID.exe \\10.5.14.11\SophosUpda
te\CIDs\S000\SAVSCFXP\
Read catalog file master.upd
root=\\10.5.14.11\SophosUpdate\CIDs\S000\SAVSCFXP\
dir =
prod={f26f7ec0-1302-4da7-8b6b-a5383051d41a}
elem:     418, 0xDE1BB4D1, \root.upd
elem:     349, 0x422C2E8E, \crt\cidsync.upd
elem:    1951, 0x4418E595, \nac\cidsync.upd
elem:    2026, 0x4B7D887F, \nac64\cidsync.upd
elem:    3269, 0xBC79D44D, \rms\cidsync.upd
elem:    6296, 0xC632F670, \sau\cidsync.upd
elem:   20835, 0xBED76B7C, \savxp\cidsync.upd
elem:    9905, 0x80B8507E, \scf\cidsync.upd
Read catalog file cidsync.upd
Read catalog file savxp\cidsync.upd
Read catalog file rms\cidsync.upd
Read catalog file sau\cidsync.upd
Nothing to do for \sau\sauconf.xml
Nothing to do for \savxp\savconfappc.xml
Nothing to do for \savconfappc.xml

Wrote catalog file cidsync.upd

Wrote catalog file sau\cidsync.upd

Wrote catalog file savxp\cidsync.upd

Wrote catalog file rms\cidsync.upd

Processing \root.upd
Read catalog file root.upd
Checksums match

Processing \crt\cidsync.upd
Read catalog file cidsync.upd
Checksums match

Processing \nac\cidsync.upd
Read catalog file cidsync.upd
Checksums match

Processing \nac64\cidsync.upd
Read catalog file cidsync.upd
Checksums match

Processing \rms\cidsync.upd
Read catalog file cidsync.upd
Checksums match

Processing \sau\cidsync.upd
Read catalog file cidsync.upd
Checksums match

Processing \savxp\cidsync.upd
Read catalog file cidsync.upd
Checksums match

Processing \scf\cidsync.upd
Read catalog file cidsync.upd
Checksums match

Wrote catalog file master.upd
--

Thanks,

Shariar

Hello Shariar,

I'm surprised that mrinit.conf doesn't appear in ConfigCID's output after you have changed it. Please remove it from the \rms subfolder, run ConfigCID.exe, check that it is removed from the catalog (the output should say so) and then put it back in and rerun ConfigCID.

Christian

Hello Christian,

Yes that’’’’s also making me surprised.
Please note while changing the IP address first time (07-04-2011) following output shows
-----

Adding entry for \rms\mrinit.conf
Adding entry for \mrinit.conf

-----

But from 11-04-2011 found the old IP address in mrinit.conf and repeated the mention process again but no change.

Thanks,

Shariar

Hello Christian,

mrinit.conf last modification date shows 12/18/2010.

Thanks,

Shariar

Hello Shariar,

is this the mrinit.conf in the root of the CID (not the one in the RMS subfolder)? IIRC the one in the root is replaced by the one in %programfiles%\Sophos\Enterprise Console\SUM (this is the one created at SEC install time). To make the clients use a different setting an updated version must be put in the \rms subfolder. As I said - t make sure this one is correctly processed delete it from the subfolder, run ConfigCID (which might or might not display that it is removed), add it back in and run ConfigCID again - which now should say Adding entry ....  It should then be picked up correctly by the clients (if they haven't done so yet).

Note that the clients might revert to "old" settings if the is no mrinit.conf in the \rms subfolder and an mrinit.conf.orig exists in the \Sophos\Remote Management System\ folder on the client.

Christian